When you join this global freight forwarder you will lead and mentor an experienced national customer service team while maintaining and developing existing relationships with an impressive list of high profile clients across a variety of industries and commodities.
The Position
- Report to the Commercial Manager
- Lead and manage the customer service team to execute the company's milestones
- Act as the primary escalation contact for customers
- Liaise with relevant departments to ensure service delivery to customers
- Delivering professionalism and empathy when dealing with clients
- Provide responsive support to customers
- Oversee team productivity and provide ongoing training and development opportunities
The Requirements
- Strong end to end freight forwarding experience is a must
- Excellent interpersonal, verbal and written communication skills
- Proven strengths in leadership and client engagement
- Ability to lead and mentor an experienced team
On Offer
- Progressive Australian forwarder with global coverage
- Melbourne or Sydney
Customer Service Manager employer: FRMSTAFF
As a leading multinational freight forwarder, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. With a strong emphasis on training opportunities and a proven track record of staff retention, our team enjoys a collaborative culture where every member is valued and encouraged to excel in their roles. Located in Australia, we offer ongoing career advancement within a global network, making us an exceptional employer for those seeking meaningful and rewarding employment in the logistics sector.
