Service Advisor - Isuzu Trucks in Gold Coast

If you enjoy building genuine relationships with customers and take pride in keeping things running smoothly, a Service Advisor role at Isuzu Trucks in Arundel Commercial Centre could be exactly what you have been looking for.

About the role:

• As the key link between customers and the service workshop, you will play a central role in delivering an experience that keeps clients coming back.
• Your day-to-day will include:
• Greeting customers and accurately documenting their vehicle service needs, so every job gets off to the right start.
• Coordinating with technicians to track job progress and keep customers informed every step of the way.
• Providing clear, honest advice on recommended services, giving customers confidence in every decision they make.
• Managing vehicle handovers smoothly, leaving customers with a positive lasting impression.
• Working within a supportive team environment where your contribution to workshop efficiency is recognised and valued.

About you:

• You are someone who communicates with ease, stays organised under pressure, and genuinely enjoys helping people.
• Previous experience in a Service Advisor or customer-facing automotive role gives you a strong foundation to build on.
• Your ability to explain technical information in plain language earns you trust from customers quickly.
• Strong time management skills mean you can handle multiple bookings without letting the details slip.
• A current driver's licence is essential for this role.
• Comfortable using dealer management systems, or keen to learn them with support from an experienced team.
• You bring a calm, solutions-focused approach when customer concerns arise, turning challenges into opportunities to impress.

The benefits:

• Frizelle Sunshine Automotive offers a workplace where your skills are respected and your career has real room to grow.
• Benefits include:
• A permanent, full-time role with the stability of one of Queensland's leading automotive groups.
• Access to ongoing training and manufacturer-supported development to keep your knowledge current.
• A collaborative team culture where experienced colleagues are genuinely invested in your success.
• Employee discounts across vehicle purchases and servicing.
• The variety of working across some of the most recognised vehicle brands in the market.

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.