At a Glance
- Tasks: Assist patients and families with care, manage admin tasks, and ensure a smooth clinic operation.
- Company: Join a compassionate healthcare team dedicated to patient well-being.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: Strong communication skills and a caring attitude towards patients.
The predicted salary is between 36000 - 44000 $ per year.
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i. e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Responsible for bookings and maintaining patient transport.
- Provides assistance with the quality improvement program.
- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
- Creates and maintains patient Newsletter.
- Other duties and responsibilities as assigned.
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients
- General Administration
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i. e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Responsible for bookings and maintaining patient transport.
- Provides assistance with the quality improvement program.
- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
- Creates and maintains patient Newsletter.
- Other duties and responsibilities as assigned.
- Billing Administration
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Patient Service
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Manages the ordering of all stock and consumables for the operation of the clinic.
- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the
- Purchasing Officer.
- Maintains Clinical Manager database.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge
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Office Patient Assistant employer: Fresenius Medical Care
Fresenius Medical Care is an exceptional employer, offering a dynamic work environment that fosters professional growth and collaboration. As a Clinical Sales Specialist, you will benefit from comprehensive training programs, a supportive team culture, and opportunities to engage with key opinion leaders in the healthcare sector, all while making a meaningful impact on patient care in your region. With a commitment to employee development and a focus on innovative solutions, Fresenius Medical Care stands out as a rewarding place to build your career.
We think you need these skills to ace Office Patient Assistant
Communication Skills
Problem-Solving Skills
Time Management
Adaptability
Teamwork
Organizational Skills
Flexibility
