At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a dynamic team environment.
- Company: Join Fresenius Kabi, a rapidly growing global healthcare organisation.
- Benefits: Enjoy competitive salary, flexible work, recharge leave, and personal development opportunities.
- Other info: Diverse workplace promoting inclusivity and equal opportunity for all.
- Why this job: Make a real difference in patient care while developing your skills in a supportive culture.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills required.
The predicted salary is between 47250 - 57750 $ per year.
Join to apply for the Customer Service Representative role at Fresenius Kabi Australia and New Zealand. Be part of an innovative agile organisation with a fantastic team and company culture in a rapidly growing global organisation.
About the role:
We are currently seeking an experienced Customer Service Representative to join our Commercial Services team based in Mount Kuring‑gai and reporting to the Customer Service Team Leader. As the Customer Service Representative, you will provide an outstanding service to all internal and external customers, acting as the first point of contact for all enquiries. If you are a great communicator, love working as a team, have strong organisation skills, and thrive on excellent customer service, then this role is for you!
Responsibilities:
- Ensure ongoing and consistent customer satisfaction through effective and efficient management of customer enquiries relating to product availability, pricing, and order shipment tracking.
- Process customer orders and record all relevant information on our database.
- Processing sample and compassionate supply orders.
- Adherence to customer order and delivery lead times.
- Ensure complaints are resolved quickly and expertly, and escalated when required.
- Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing.
Knowledge and Compliance Qualifications:
- Previous experience in customer service role, ideally from within the healthcare industry or a similar GMP controlled environment.
- Exposure to SAP and Salesforce or a similar system would be advantageous.
- Strong interpersonal skills and the ability to work autonomously.
- Excellent organisation and time management skills with a strong attention to detail.
- Strong problem‑solving skills and initiative to ensure issues are identified and addressed appropriately.
- Proficient in Microsoft Office Suite.
Benefits:
- Competitive base salary and an incentive programme.
- Flexible working environment and arrangements.
- A culture focused around personal development and health and wellbeing.
- Recharge leave days and Birthday Leave.
- Various lifestyle and support programs for our employees, including EAP, study support and reward and recognition programmes.
About Fresenius Kabi:
At Fresenius Kabi, we have a singular purpose - Advancing Patient Care. This corporate philosophy allows us to provide the highest‑quality medicines and technologies to those in need. Our product portfolio comprises a comprehensive range of I.V. generic drugs, infusion therapies and clinical nutrition products, as well as the devices for administering these products. We are committed to equal employment opportunity for everyone, regardless of age, gender, ability, race, religion, sexual orientation, or ethnicity. This allows us to be a diverse and inclusive workplace, which promotes understanding and acceptance among our employees and the broader community. We encourage applications from all, including those of Aboriginal or Torres Strait Islander descent.
Customer Service Representative in Sydney employer: Fresenius Kabi Australia And New Zealand
Fresenius Kabi is an exceptional employer that prioritises employee growth and well-being, offering a flexible working environment and a culture centred on personal development. As a Graduate Biomedical Engineer in Seven Hills, you'll be part of a rapidly growing global organisation that values innovation and teamwork, providing you with hands-on experience in the healthcare industry while supporting your career advancement through various lifestyle and support programs.
Contact Details:
Fresenius Kabi Australia And New Zealand Recruitment Team
