Cambridge
Ref: 4283SF1
Company Profile
A well-established and trusted UK brand who operate on a global scale
Responsibilities
French speaking Customer Service Advisor
Location: Cambridge
Salary: up to £28,000 per annum (depending on experience)
Ref: 4283SF1
Main duties: Provide 1st line support to customers by resolving queries related to the company's products and services
The role:
- Provide outstanding customer support to customers
- Handle incoming queries by phone, email and live chat
- Ensure all calls are logged accurately
- Analyse data and respond accordingly
- Be responsible for scheduling engineering service calls
- Provide customer training on products
- Monitor and report any issues as needed
- Any additional tasks as needed by management
Candidate's Profile
- Fluent in French (written and spoken) essential
- Experience in customer service or 1st line technical support beneficial
- Excellent communication skills
- Customer focused with a high attention to details
- Good IT skills
Up to £28,000 per annum (depending on experience)
