Ref: 8231UK Location: Runcorn Company Profile
A well-established SaaS provider with global operations.
French speaking Operations Manager
Hybrid work 3 days a week in the office.
Responsibilities
- Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance
- Liaise with and provide technical support to vendors, external service providers and on-site technical teams
- Build and maintain strong client relationships and manage commercial and contract-related enquiries
- Understand contractual requirements and ensure operations remain fully compliant and meet performance targets
- Manage operational budgets, Profit/Loss performance and track spending against forecasts
- Develop and execute strategic plans and support frameworks for new projects
- Drive continuous improvement and operational efficiency initiatives for existing projects
- Record and report KPI performance and provide team or individual training where required
- International travel required
Candidate's Profile
- Fluent in French and English to high business standard (written and spoken) – Essential
- Experience in a similar operations management role within the IT or SaaS sector – Essential
- Degree in IT, Engineering or related technical field preferred
- Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools
- Previous experience in budget and P&L management
- Excellent communication and negotiation skills
Salary
Up to £60,000 per annum, plus bonus
