Frankston GWM, LDV, RAM, Jeep and Leapmotor is a leading automotive dealership dedicated to delivering exceptional customer service and maintaining the highest standards in vehicle sales and after-sales support. We pride ourselves on our skilled team, our commitment to customer satisfaction, and our reputation as a trusted dealership in the local community. We foster a collaborative workplace culture where every team member plays a vital role in our success.
About the role
We are seeking an experienced Warranty Administrator to join our team at our Seaford VIC location on a full-time basis. This is a key position within our after-sales department, responsible for managing and administering warranty claims, ensuring compliance with manufacturer guidelines, and supporting our service team to deliver outstanding customer experiences. The Warranty Administrator will play a crucial role in maintaining accurate records, processing claims efficiently, and liaising with our Brands to ensure all warranty matters are handled professionally and timeously.
Key responsibilities
- Processing and managing warranty claims in accordance with warranty policies and procedures
- Reviewing warranty documentation and claims to ensure accuracy and completeness before submission to our Manufacturers.
- Liaising with warranty department regarding claim approvals, disputes and warranty coverage queries
- Maintaining detailed and accurate warranty records and documentation for all vehicles and claims
- Communicating with customers regarding warranty coverage, claim status and resolution
- Coordinating with the service department to ensure warranty work is properly documented and coded
- Investigating warranty claim issues and working to resolve discrepancies or rejections
- Monitoring warranty performance metrics and reporting on trends and outcomes
- Ensuring compliance with all relevant automotive industry regulations and dealership policies
- Providing administrative support to the service management team as required
What we’re looking for
- Proven experience working as a Warranty Administrator in an automotive dealership or similar environment
- Strong knowledge of automotive warranty processes, GWM/Ateco warranty systems and manufacturer claim procedures
- Proficiency with warranty management software and dealership management systems (DMS)
- Excellent organisational and attention to detail skills, with the ability to manage multiple claims simultaneously
- Strong written and verbal communication skills with the ability to liaise effectively with customers and internal staff
- Demonstrated problem-solving ability and a proactive approach to resolving warranty disputes
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in Microsoft Office applications
- A genuine commitment to providing excellent customer service
- Knowledge of automotive terminology and vehicle systems is advantageous
What we offer
- We provide ongoing professional development opportunities to enhance your skills and career progression within the automotive industry.
- We are committed to maintaining a safe and inclusive workplace where all employees are treated with respect and dignity.
- Our team enjoys a collaborative culture, and we encourage open communication and feedback.
- We also offer flexibility where possible to support a healthy work-life balance, and we provide access to employee benefits and incentives that recognise your contribution to our success.
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Warranty Administrator Experienced in Melbourne employer: Freeway Motor Group
Freeway Motor Group is an exceptional employer located in the vibrant south-eastern Melbourne area, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary and commission structure, our team members enjoy a supportive environment that fosters long-term career advancement while engaging with a diverse clientele across Frankston and Mornington. Join us to be part of a passionate team dedicated to delivering outstanding service in the automotive industry.
