At a Glance
- Tasks: Handle customer complaints and ensure a positive experience in after-sales support.
- Company: Freedom Kitchens, a leader in the kitchen industry with a dynamic team.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on empathy and problem-solving.
- Why this job: Make a real difference by turning complaints into positive experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 58500 - 71500 $ per year.
Freedom Kitchens, a leader in the kitchen industry, is seeking a Customer Service Officer for its fast-paced after-sales team in NSW.
You will handle complaints and disputes related to kitchen or wardrobe projects, ensuring a positive customer experience from the pivotal moment of contact.
The role demands customer-centricity, keen attention to detail, and strong problem-solving skills.
Confidence, proactivity, empathy, and resilience are essential when dealing with negative feedback.
Customer Experience Specialist - Aftercare & Complaints in Willoughby employer: Freedom Kitchens
As a leading Australian-owned manufacturer in the kitchen and wardrobe industry, we pride ourselves on our commitment to craftsmanship and exceptional customer service. Our supportive team culture fosters collaboration and inclusivity, while offering career development opportunities that empower employees to grow within our well-respected brand. Join us in a dynamic environment where your contributions directly impact customer satisfaction and business success.
