At a Glance
- Tasks: Lead online trading and drive sales for Freedom's eCommerce channel.
- Company: Join one of Australia's top furniture and homewares retailers.
- Benefits: Genuine ownership, collaborative culture, and impactful work.
- Other info: Opportunity to work with diverse teams and grow your career.
- Why this job: Make a real difference in customer experience and business results.
- Qualifications: Experience in eCommerce and strong analytical skills required.
The predicted salary is between 90000 - 110000 $ per year.
At Freedom, we're passionate about helping Australians create homes they love.
As we continue to grow our digital business, we're looking for an experienced e Commerce Manager to lead the commercial performance of our online channel and deliver exceptional customer experiences.
- e Commerce Manager
- North Ryde Support Centre
At Freedom, we're passionate about helping Australians create homes they love.
As we continue to grow our digital business, we're looking for an experienced e Commerce Manager to lead the commercial performance of our online channel and deliver exceptional customer experiences.
About the Role
Reporting to the General Manager Customer, Brand & Loyalty, you'll own the day-to-day trading performance of Freedom's e Commerce channel, driving online sales, margin growth, conversion and customer experience outcomes.
You'll lead online trading, promotional execution, onsite merchandising and optimisation while partnering closely with Marketing, Merchandising, Planning and Technology teams to deliver commercial success.
- What You'll Be Doing
- Own daily, weekly and monthly online trading performance.
- Develop and execute the online trade plan across promotions, campaigns and key retail events.
- Drive sales, conversion, traffic, average order value and profitability outcomes.
- Lead onsite merchandising across category, product and campaign experiences.
- Optimise site search, product discovery and the customer journey.
- Manage promotional execution, testing, reporting and post-campaign analysis.
- Partner with Technology on platform enhancements and continuous improvement initiatives.
- Lead, coach and develop the e Commerce team.
About You
You're a commercially minded e Commerce professional who thrives in a fast-paced retail environment and knows how to turn customer insights and data into action.
To be successful, you'll bring
- Experience in e Commerce, online trading or digital retail.
- A proven track record delivering online sales growth and commercial results.
- Experience managing promotional and trading calendars.
- Strong analytical and problem-solving capability.
- Experience leading teams and influencing stakeholders across a business.
- Knowledge of digital analytics, conversion optimisation and online merchandising.
- Experience with enterprise e Commerce platforms, ideally SAP Commerce Cloud.
Why Join Freedom?
- Join one of Australia's most recognised furniture and homewares retailers.
- Play a key role in a growing omnichannel business.
- Work across digital, marketing, merchandise, customer and technology teams.
- Have genuine ownership of online trading performance.
- Make a visible impact on both customer experience and business results.
- Be part of a collaborative, customer-focused culture where your ideas and expertise will make a difference.
- #J-18808-Ljbffr
eCommerce Manager – North Ryde employer: Freedom Furniture
At Freedom Furniture, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our hybrid work model allows for flexibility while you engage in meaningful recruitment efforts within a supportive team environment, offering ample opportunities for professional growth and development. Located in Ryde, NSW, we provide our employees with a vibrant workplace that values innovation and collaboration, making it an ideal place for those looking to make a significant impact in the retail sector.
