FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies.
We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: General Manager
Responsibilities
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company's website and trading platforms
- Communicating with clients regarding the company's products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX, CFD industry will be considered advantageous
- A team player with excellent communication skills
- Fluency in English is essential
- Knowledge of additional language will be an advantage but not essential
- Ability to work on public holidays
Our offer
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Free access to multiple sports and wellness facilities across the country
- A day off on your Birthday
Journey to FP Markets
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!
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Junior Customer Support Specialist in Sydney employer: FP Markets
FP Markets Group of Companies is an excellent employer that values innovation and collaboration, offering a dynamic remote work environment for the Senior DevOps Engineer role. With a strong focus on employee growth, they provide opportunities for professional development in cutting-edge technologies like AWS and Terraform, while fostering a supportive culture that prioritises security and cost optimisation. Joining FP Markets means being part of a well-established team that encourages creativity and teamwork, making it a rewarding place to advance your career.
