At a Glance
- Tasks: Engage with customers to reignite their loyalty and recommend tailored packages.
- Company: Join Foxtel Group, a leader in entertainment and sports.
- Benefits: Enjoy a hybrid work setup with flexible hours and a supportive team.
- Other info: Kickstart your career in a dynamic environment with growth opportunities.
- Why this job: Make a real difference by helping customers stay connected to their favourite shows.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 49500 - 60500 $ per year.
Foxtel Group is hiring a Retention Representative for the Southport area, combining on-site and home-based work in a hybrid setup.
You will handle inbound calls from customers looking to cancel, aiming to reignite their engagement with Foxtel through empathetic service and tailored package recommendations.
The role emphasizes persuasion, listening, and ethical support to protect loyalty, while contributing to strong retention KPIs.
Start date 23 November 2026, with flexible rostered hours.
Retention Specialist - Hybrid (Entertainment & Sports) in Gold Coast employer: Foxtel
At Foxtel Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Sydney. As a Sales Manager, you'll enjoy unique perks like VIP experiences, hybrid working arrangements, and a strong focus on employee wellbeing, all while driving innovation in media sales. With ample opportunities for professional growth and a commitment to recognising your contributions, joining our team means being part of a dynamic environment where your efforts truly make a difference.
