At a Glance
- Tasks: Lead complex escalations and improve SaaS product reliability.
- Company: Join a forward-thinking tech company focused on innovation.
- Benefits: Attractive salary, flexible work options, and growth opportunities.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by enhancing product support and mentoring others.
- Qualifications: Experience in technical service delivery and strong problem-solving skills.
The predicted salary is between 50715 - 61985 $ per year.
Fourth is seeking a Senior Technical Service Delivery Engineer to improve the reliability and supportability of Fourth's SaaS products. You will own the most complex escalations, act as SME for designated product areas, and partner with Engineering, Product, Support and SaaS Operations to drive lasting resolutions.
You will also lead problem management, mentor Tier I/II staff, and design runbooks and automations to reduce repetitive tasks, while contributing to release readiness and OAT.
Senior Tech Service Delivery Engineer in Sydney employer: Fourth
Fourth is an attractive employer due to its commitment to professional growth and a supportive work environment. Employees benefit from being part of a global leader in restaurant and hospitality management technology, with opportunities to work on innovative solutions that impact 120,000 locations worldwide. The company fosters a culture of collaboration and fun, making it a great place for talented individuals to thrive.
