Guest Experience Expert - Night Auditor or At Your Service
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Experience Expert - Night Auditor or At Your Service in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
Position Summary (Night Auditor):
Support your Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
Assign rooms according to traveller requests and preferences whenever possible
Handle general enquiries, and provide a friendly, genuine service with each traveller experience
Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
Build and strengthen relationships with existing and new travellers to enable future bookings
Position Summary (At Your Service):
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Support the Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
Handle general enquiries, and provide a friendly, genuine service with each traveller experience
Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
Build and strengthen relationships with existing and new travellers to enable future bookings
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.
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Guest Experience Expert - Night Auditor or At Your Service in Sydney employer: Four Points by Sheraton
At Four Points by Sheraton, we pride ourselves on being an exceptional employer that values flexibility and growth. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional development while enjoying the vibrant atmosphere of our location. Join us to be part of a team that not only drives success but also prioritises employee well-being and satisfaction.
