At a Glance
- Tasks: Assist customers with banking queries and provide professional support.
- Company: Global leader in customer experience with a focus on career growth.
- Benefits: Monthly bonuses, paid birthday off, employee discounts, and additional annual leave.
- Other info: Ongoing coaching and real opportunities for career progression.
- Why this job: Join a supportive team and kickstart your career in banking.
- Qualifications: Customer service experience is a plus; positive attitude and willingness to learn required.
The predicted salary is between 42120 - 51480 $ per year.
We are a global leader in customer experience, with 170,000+ people supporting some of the world's biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.
About the role
Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.
Key responsibilities
- Answer inbound customer calls (no sales)
- Help with customer's banking related queries including fraud, dispute, credit card and business banking
- Use multiple systems to find solutions
- Provide accurate and professional support
About you
- Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)
- Positive attitude and willingness to learn
- Must have Australian work rights
- Background check (including police check) required
Benefits
- Stable full-time role
- Monthly bonus incentives ($300 to $500)
- Penalty rates for weekend work, public holidays or overnight work
- Paid birthday off (conditions apply)
- Additional annual leave
- Employee discounts & perks
- Career progression opportunities
- Ongoing coaching and support
You must have the right to live and work in Australia to apply for this role. You must be willing to undergo background checks, including Police checks to apply for this role.
Customer Service Representative - Banking in Gold Coast employer: Foundever
As a global leader in customer experience, we pride ourselves on being an excellent employer that fosters career growth and development. Our supportive work culture is enhanced by comprehensive training programs, ongoing coaching, and attractive benefits such as monthly bonuses, paid birthday leave, and additional annual leave. Join us in our vibrant Australian location, where you can make a meaningful impact while enjoying a rewarding career in the banking sector.
