At a Glance
- Tasks: Join our banking team to assist customers with their everyday queries.
- Company: Global leader in customer experience with a focus on career growth.
- Benefits: Monthly bonuses, paid birthday off, and employee discounts.
- Other info: Enjoy career progression opportunities and a supportive work environment.
- Why this job: Start your career with full training and ongoing support in a stable role.
- Qualifications: Customer service or banking experience is a plus; positive attitude required.
The predicted salary is between 42120 - 51480 $ per year.
We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.
About the role
Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.
Key responsibilities
- Answer inbound customer calls (no sales)
- Help with customer's banking related queries including fraud, dispute, credit card and business banking
- Use multiple systems to find solutions
- Provide accurate and professional support
About you
- Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)
- Positive attitude and willingness to learn
- Must have Australian work rights
- Background check (including police check) required
Stable full-time role
Monthly bonus incentives ($300 to $500)
Penalty rates for week-end work, public holidays or overnight work
Paid birthday off (conditions apply)
Additional annual leave
Employee discounts & perks
Career progression opportunities
Ongoing coaching and support
You must have the right to live and work in Australia to apply for this role. You must be willing to undergo background checks, including Police checks to apply for this role.
Customer Service Representative employer: Foundever
As a global leader in customer experience, we pride ourselves on being an excellent employer that fosters career growth and development. Our supportive work culture is enhanced by comprehensive training programs, ongoing coaching, and attractive benefits such as monthly bonuses, paid birthday leave, and additional annual leave. Join us in our vibrant Australian location, where you can make a meaningful impact while enjoying a rewarding career in the banking sector.
