Customer Service Representative - Banking
We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.
About the role
Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.
Key responsibilities
Answer inbound customer calls (no sales)
Help with customer's banking related queries including fraud, dispute, credit card and business banking
Use multiple systems to find solutions
Provide accurate and professional support
About you
Customer service or banking experience desirable (retail, hospitality, call centre - all welcome!)
Positive attitude and willingness to learn
Must have Australian work rights
Must be willing to undergo background checks, including Police checks
No sales – 100% customer service
Penalty rates for week-end work, public holidays or overnight work
Paid birthday off (conditions apply)
Additional annual leave
Monthly performance bonuses ($300 to $500 per month)
Career progression opportunities
Supportive team environment
Ongoing coaching and support
Employee discounts & perks
Training & Support
We set you up for success from day one:
Ongoing coaching and support
Full-time availability required during training
Must have Australian work rights
Background check (including police check) required
Facilities Management & Outsourced Services More than 10,000 employees
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Customer Service Representative - Banking in Melbourne employer: Foundever AU
Foundever AU is an exceptional employer that prioritises employee development and a supportive work culture. With structured training and ongoing coaching, team members are empowered to excel in their roles while enjoying opportunities for career progression in the dynamic banking sector. Located in Australia, employees benefit from a collaborative environment that values customer service excellence and fosters personal growth.
