Forty Winks is seeking a Customer Service Lead for our National Support Centre in Mulgrave. This full-time, office-based role supports stores, customers, suppliers and internal teams, coordinating enquiries, orders, escalations and operational requests with a customer-first mindset.
You will thrive in a fast-paced retail environment, ensure high standards of communication, and empower teams through process improvements, systems, and strong collaboration with cross-functional partners.
Customer Experience Lead — National Support Centre in Mulgrave employer: Forty Winks
Forty Winks offers a dynamic work environment with opportunities for professional growth and development in the retail sector. Employees benefit from a supportive team culture, competitive salary structures, and comprehensive marketing support. The company is committed to enhancing customer experiences and operational excellence, making it an attractive place for those passionate about sales and customer service.
