Technical Account Manager - Sydney/Melbourne
SYDNEY, NSW, Australia and 1 more
Job Info
- Job Identification 24535
- Job Category Technical Account
- Locations SYDNEY, NSW, Australia MELBOURNE, VIC, Australia
- Job Schedule Full time
Job Description
Location: Australia (Sydney, Melbourne)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamicTechnical Account Manager to contribute to the success of our rapidly growing business.
As a Technical Account Manager,you will:
- Be the primary point of contact for the dedicated account.
- Provide technical solutions to address customer issues.
- Centrally manage and prioritize customer issue to assure timely resolution.
- reproduce customer environments on lab equipment.
- Follow-up with R&D departments to resolve product issues.
- Be responsible for tracking, maintaining and resolving incident reports and customer support requests.
- Create technical documentation and bulletins to improve internal and external knowledge base.
- Update and provide guidance on new releases and features to dedicated accounts.
- Develop best practice deployment and troubleshooting methodology documentation.
- Conduct periodic site visits for the managed accounts.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
About Us
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.
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Technical Account Manager - Sydney/Melbourne employer: Fortinet
Fortinet is an exceptional employer that champions a culture of diversity and inclusivity, making it a welcoming place for all employees. With a strong focus on employee growth and a comprehensive Total Rewards package, Fortinet supports your health and financial well-being while you contribute to meaningful cybersecurity solutions in Melbourne. Join a dynamic team where your expertise in SecOps will not only drive business success but also make a lasting impact on over 660,000 customers globally.
