Fort Knox Self Storage is seeking an enthusiastic, Retail Sales - Assistant on a Full Time basisto join our Ringwood and Alphington teams.
Are you passionate about customer service?
Are you looking for opportunities for career development and growth?
Do you want a job that offers a lot of variety?
Desirable work hours - No extended trading, nights, Sundays or Public Holidays.
About the role:
As a Sales Assistant, you will be responsible for working with the Site Managers to maximize sales opportunities and supporting all aspects of the day to day running of the site.
To succeed in this role, you will be passionate about delivering superior customer service and, motivated by achieving sales targets and KPIs. This role involves working alone at times, so you must be confident managing the site independently. You’ll be responsible for sales conversion, maintaining safety standards, assisting customers, and handling daily operational issues. Success in this role requires strong judgement, initiative, and a proactive mindset.
Please note the successful candidate must be willing to work alternate Saturdays and across both our Ringwood and Alphington sites.
Responsibilities:
- Sales & Customer Service: Maximize every sales opportunity to achieve both individual and store sales targets. Fort Knox Self Storage Sales Assistant offer superior storage solutions that are easy for our customers.
- Team Collaboration: Work closely with your Site Manager to align goals and synergy to achieve business goals and revenue targets.
- Customer Centric: WOW our customers through delivering exceptional customer service. Foster strong relationships with our customers addressing their needs promptly to enhance satisfaction and loyalty.
- Debt Management: Support Site Manager in reviewing bad debtors and initiate follow-up actions. Ensure compliance with legal requirements and company standards for delinquent accounts and lien proceedings.
- Site Presentation: You need to have enthusiasm and take pride in housekeeping standards and site presentation.
Skills and Experience:
- Effective communication and collaboration skills
- Ability to take direction, have initiative & a strong work ethic.
- Customer centric and naturally lead by example embracing our values and standards in our brand.
- Current driver license and own car (preferred).
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Benefits of being part of the Fort Knox Team:
- Rewards and recognition through a competitive salary package, monthly bonus program, and incentives
- Opportunities for professional development and growth.
- Generous Staff Discount on Storage Facilities & Merchandise.
- Free Onsite Parking.
- Your Birthday off!
- Community leave incentives.
About Fort Knox Self Storage:
With over 29 years in the Self-Storage business, our team of storage experts have the knowledge and experience required to deliver superior storage services across Melbourne. At Fort Knox, we believe in the potential of our people and their ability to achieve greatness. As an Assistant Site Manager, you will be a vital part of our dynamic team from day one. We are committed to providing you with training and development opportunities to empower you to excel in your role and contribute to our collective success.
Here at Fort Knox we offer a collaborative and inclusive work environment & exceptional company culture. Winner of Diversity@Work & Work / Life Balance Award’s, Fort Knox Self Storage constantly focuses on innovation while providing a unique and supportive company culture, we like to encourage and reward our team offering additional motivational & training workshops and group participation in charity events!
Fort Knox Self Storage is committed to building a diverse and inclusive environment for everyone. We value the unique backgrounds, experiences, and contributions that each person brings to our business. We provide equal opportunities to all employees and applicants and encourage all qualified applicants from different backgrounds, ethnicity, faith, sexual orientation, and abilities, to apply.
This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.
To learn more about Fort Knox Self storage, please visithttps://www.fortknoxselfstorage.com.au/
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