At a Glance
- Tasks: Engage with customers via phone, email, and chat to turn inquiries into positive experiences.
- Company: SheShed, a growing Aussie business focused on premium flat-pack cabins.
- Benefits: Competitive pay, supportive team culture, and opportunities for personal growth.
- Other info: Join a dynamic team that values care, inspiration, and growth.
- Why this job: Be the first point of contact and help customers bring their ideas to life.
- Qualifications: Strong communication skills and experience in sales or customer service.
The predicted salary is between 45000 - 55000 $ per year.
This is a fast-paced, communication-focused role for someone who enjoys speaking with people, asking thoughtful questions and turning an initial enquiry into a positive customer experience. As the first point of human connection for new sales enquiries, you'll respond quickly, build genuine rapport and uncover what each customer is hoping to create. You'll qualify opportunities, guide customers toward a clear next step and provide a warm, complete handover to the sales team.
Key Responsibilities
- Respond to new website, phone, email, SMS and live-chat enquiries
- Call customers to understand their ideas, intended use, timing and desired outcome
- Qualify opportunities using the agreed sales framework
- Book discovery calls, virtual tours or appointments
- Share useful customer stories, examples and introductory information
- Update HubSpot notes, tasks, stages and qualification information
- Follow up active enquiries and nurture customers who are not yet ready
- Share common questions, objections and customer insights with Sales and Marketing
About You
- Build rapport and trust quickly
- Communicate confidently by phone, email and text
- Ask strong questions and listen for both practical needs and emotional drivers
- Are comfortable discussing timing, budget, decision-makers and project suitability
- Follow through on commitments and keep customers moving
- Stay organised while managing a high volume of enquiries
- Care about accurate details and clean CRM records
- Are coachable and willing to improve through scripts, call feedback and performance data
- Experience in inbound sales, lead qualification, customer service, appointment setting or a similar customer-facing role
- Strong phone manner with clear verbal and written communication skills
- Demonstrated ability to build rapport, qualify needs and guide a customer toward a next step
- Strong organisation, follow-up and task-management discipline
- Confidence working with CRM systems; HubSpot experience is advantageous
- Ability to manage multiple priorities without losing attention to detail or customer care
- Experience working to response-time, conversion, appointment or activity targets
About Us
SheShed is a growing Australian business supplying premium flat-pack cabins and structures. We're focused on creating high-quality products backed by strong customer service, clear communication and a sales experience that helps people turn their ideas into reality. Our values shape how we work: Care, Inspiration, Make it Easy, and Hungry to Grow.
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