At a Glance
- Tasks: Support clients with complex issues and manage relationships through various communication channels.
- Company: Join a leading portable worker entitlements CRM platform in Melbourne.
- Benefits: Enjoy hybrid work, career growth, monthly lunches, and a fun office vibe.
- Other info: Be part of a dynamic team that values initiative and problem-solving.
- Why this job: Make a real impact on worker entitlements while developing your skills in a fast-paced environment.
- Qualifications: Experience with CRM/SaaS platforms and strong communication skills are essential.
The predicted salary is between 62100 - 75900 $ per year.
We have an exciting opportunity to join our Melbourne team and help build our next generation financial services platform.
Experience in financial services, payroll, worker entitlements, superannuation, or insurance is highly desirable.
About us!
We created Australia’s leading portable worker entitlements CRM platform!
Our platform services hundreds of thousands of workers around Australia and over 1 billion dollars in worker entitlement investments.
Formation CRM provides an end-to-end solution for entitlement funds management sector, canvassing bank-end work management, customer relationship management and email/SMS processing, public portals and mobile app integration, financial services and banking connectivity, and business intelligence reporting solutions.
We pride ourselves on being the market leaders in our industry, and seek to deliver an exceptional experience for our clients.
As a small, rapidly growing business, our team members develop diverse skill sets, with opportunities to take on emerging work that interests them.
We are in a growth-phase, meaning we work in a fast-paced, evolving environment – we are looking for agile workers that love to tackle new challenges together.
About you!
Our wonderful Application Support Specialist are the face of our business.
We value articulate communicators, and empathetic customer-oriented individuals.
Our ideal candidate is someone who loves to get hands-on to investigate customer support issues.
You embrace the challenge of working on complex matters and own the outcome by overseeing matters through to completion.
You will bring the following skills
- Excellent written and verbal communication skills.
- Exceptional attention-to-detail.
- Passionate about customer service and building long-lasting business relationships.
- Proven problem solving, troubleshooting, and issue resolution skills.
- Can handle more than one task at a time.
- Pro‑active and able to use their own initiative.
- Demonstrated experience managing Helpdesk / Service Desk through Kanban boards, emails, etc.
- Ability to execute simple SQL queries, or willingness to undertake a short course.
- Tertiary qualifications in a relevant discipline are desirable but not required.
- Experience working on CRM platforms or Saa S platforms is a must.
- Exposure within the context of superannuation and or payroll systems will be highly regarded.
Duties and Responsibilities
- Providing ongoing product support to an existing client with complex business rules.
- Manage the relationship with the customer through our Helpdesk, emails, phone calls and client visits.
- Investigate root cause issues through simple database interrogation.
- Maintain documentation and communication with the customer to keep them informed as issues are diagnosed and resolved.
- Investigating and documenting customers issues in our ticketing system
- Liaising with product development and business analysts to understand new product requirements and the impact on customers.
- Executing test scripts and capturing test results, including raising defects, and retesting defect fixes.
- What’s in it for you
- Meaningful work - responsible for hundreds of thousands of worker entitlements across Australia
- Opportunities for growth, development and career progression
- Hybrid-work arrangement with 2 days a week at home
- Monthly staff lunches off site to relax with your colleagues
- Coffee machine, snacks and drinks in the office
- #J-18808-Ljbffr
Application Support Specialist employer: Formation Technology
Formation CRM is an exceptional employer located in Melbourne, offering a dynamic work environment where employees can thrive and develop diverse skill sets. With a strong focus on meaningful work that impacts hundreds of thousands of workers across Australia, we provide ample opportunities for growth and career progression, alongside a supportive hybrid work arrangement and a vibrant office culture complete with monthly team lunches and refreshments. Join us to be part of a rapidly growing business that values innovation and teamwork.
