At a Glance
- Tasks: Create engaging email and SMS campaigns that resonate with customers across global markets.
- Company: Join Forever New, a vibrant global fashion brand based in Melbourne.
- Benefits: Enjoy a 40% employee discount, subsidised meals, and ongoing learning opportunities.
- Other info: Be part of a supportive culture that values your growth and celebrates achievements.
- Why this job: Combine creativity and data to drive impactful marketing campaigns in a dynamic team.
- Qualifications: 3+ years in email or CRM marketing with hands-on campaign experience.
The predicted salary is between 62100 - 75900 $ per year.
THE PERKS WE OFFER YOU
As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:
- A generous 40% employee discount (plus regular discounts for family and friends)
- Daily subsidised coffee and lunch from our in-house café
- Loyalty and birthday leave to celebrate the moments that matter
- Recruitment referral incentives to help us find great people
- Wellbeing and sustainability programs to support you and the planet
- Ongoing learning and development opportunities
- Service awards and recognition initiatives
- Subsidised car parking for a smooth commute
- A vibrant head office in Richmond – Melbourne's creative hub
- The chance to be part of a truly global brand, spanning 5 continents
- YOUR DREAM OPPORTUNITY
- Join Forever New as our
Email & CRM Campaign Specialist and take ownership of engaging email and SMS campaigns across our international market.
Working across Brand, Ecommerce, Creative and Product teams, you’ll bring customer data, personalisation and commercial thinking together to create relevant, high-performing campaigns.
Perfect for a hands-on CRM specialist who loves combining creativity, customer insight and performance.
- Own the planning and delivery of email and SMS campaigns across multiple markets
- Manage campaigns end to end, from briefing and audience selection through to deployment and reporting
- Create targeted and personalised customer experiences using lifecycle, loyalty and behavioural data
- Lead testing and optimisation across content, audiences, offers, timing and frequency
- Analyse campaign performance and turn insights into clear actions
- Partner with Brand, Creative, Ecommerce, Digital and Product teams to deliver impactful campaigns
- Support best practice across campaign quality, deliverability and customer experience
- THE SKILLS AND EXPERIENCE YOU OFFER US
You’re commercially minded, customer-focused and equally comfortable owning the bigger picture and getting hands-on with campaign delivery.
- 3+ years' experience in email, SMS, CRM, lifecycle or retention marketing
- Experience with
- Emarsys, Salesforce Marketing Cloud, Braze, Klaviyo, Adobe Campaign or a similar platform
- Hands-on experience building, testing and deploying email campaigns
- Strong knowledge of segmentation, personalisation, QA and email best practice
- Confidence analysing performance and turning insights into action
- Excellent organisation, attention to detail and stakeholder management
- Retail, ecommerce, fashion or apparel experience is highly regarded
OUR VALUES
Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:
- Think Customer
- Respect for All
- Keep it Simple
- Take Responsibility
- Act with Pace
Join Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins.
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Email & CRM Campaign Specialist in Melbourne employer: Forever New Head Office
Forever New is an exceptional employer that fosters a vibrant and collaborative work culture, perfect for those passionate about fashion and retail. Located in the energetic Richmond area, employees enjoy generous benefits such as a 40% discount, subsidised meals, and opportunities for personal and professional growth through continuous learning programs. With a commitment to employee wellbeing and recognition, Forever New not only values its team but also provides a unique chance to be part of a global brand that celebrates creativity and innovation.
