Retail Assistant in Melbourne

Melbourne Part-Time 24.3 - 29.7 $ / hour (est.) On-site

At a Glance

Tasks: Engage with customers, assist in sales, and support warehouse operations.
Company: Join Forestwest, a dynamic team in Seaford, Melbourne.
Benefits: Flexible hours, training provided, and potential for full-time progression.
Other info: Casual role with opportunities for growth and skill development.
Why this job: Get hands-on with machinery while building customer relationships.
Qualifications: Sales experience and a passion for machinery are preferred.

The predicted salary is between 24.3 - 29.7 $ per hour.

Enjoy working with customers and getting hands‑on with machinery? Forestwest is looking for a proactive, reliable Sales & Warehouse Coordinator to join our Seaford store. This varied role combines sales, customer service, basic technical support and day‑to‑day warehouse operations. It suits someone with relevant experience, practical skills and a willingness to learn about our machinery and equipment. The position initially offers approximately 1-2 days per week, with working days arranged according to business needs. Training will be provided in our products, sales processes and warehouse procedures, supported by ongoing feedback and performance reviews. For the right person, there may be opportunities to increase working hours and progress to a full‑time position, depending on performance, capability and business needs.

What you’ll be doing:

Responding to customer enquiries by phone, email and in store, understanding their needs and recommending suitable Forestwest products.
Explaining product features, functions and operation, helping customers make informed purchasing decisions and contributing to sales targets.
Providing friendly, professional customer service before and after sales, including basic product and technical support.
Assisting with troubleshooting, basic machinery inspections, adjustments and minor repairs within your training and capability.
Receiving and dispatching goods, preparing customer orders and maintaining accurate inventory records.
Assisting with shipping container unloading, sorting incoming goods and putting stock away.
Conducting regular stock checks and keeping the warehouse clean, organised and safe.
Supporting other sales, customer service and warehouse activities as required.

What we’re looking for:

Relevant sales experience, preferably in machinery, tools, hardware, industrial equipment or a similar industry.
Strong customer service skills, clear communication and the ability to build positive customer relationships.
An interest in machinery and equipment, with a willingness to develop your product and technical knowledge.
Practical skills and the ability to assist with basic equipment checks and minor repairs.
Good organisation and time management skills, with the ability to work independently and manage competing priorities.
A reliable, responsible approach and the initiative to identify and resolve problems.
The ability to safely perform manual handling tasks, including moving stock and assisting with container unloading.
Current Australian work rights and availability for ongoing employment.

The following will be highly regarded:

Chinese language skills to support work‑related communication.
Experience in warehousing, inventory control, logistics or order processing.
A current forklift licence.
Relevant qualifications in sales, logistics, mechanical trades or a related field.

What we offer:

Casual employment with approximately 1-2 days of work per week initially.
Training in our products, sales processes and warehouse operations.
A varied role offering experience across machinery, sales, customer service and warehousing.
Opportunities for additional hours and potential progression to full‑time employment, based on performance and business needs.
An hourly rate negotiated according to your experience, skills and capability, meeting applicable minimum pay requirements and including casual loading, plus superannuation.