At a Glance
- Tasks: Ensure top-notch quality for digital banking products and create engaging training materials.
- Company: Join a leading digital banking firm focused on innovation and excellence.
- Benefits: Attractive salary, career growth, and opportunities to work with cutting-edge technology.
- Other info: Collaborative environment with a focus on continuous improvement and team support.
- Why this job: Make a real difference in the digital banking landscape while developing your skills.
- Qualifications: Bachelor’s degree in Computer Science and 3+ years in digital banking quality assurance.
The predicted salary is between 82800 - 101200 $ per year.
This role involves managing and ensuring the quality of digital banking products and services; preparing and producing documentation or instructional videos to train staff, practitioners, and customers; collecting and compiling documentation for each digital banking project in both soft and hard copy formats; and delivering documents to recipients accurately and in accordance with technical specifications, while ensuring a high level of security.
Main Duties
- Manage and ensure the quality of digital banking services in accordance with established standards and operational efficiency before official launch;
- Manage, collect, prepare, and compile all documentation related to the development and improvement of digital banking services, in both soft and hard copy formats;
- Store documents according to technical specifications, ensure security, and maintain all content within the digital banking system (e.g., website content and online forms);
- Analyze complex changes and present detailed specifications in relevant documentation;
- Manage all incoming and outgoing documents related to digital banking services, accurately record receipts, and ensure timely, clear, and complete delivery to recipients;
- Oversee and participate in the implementation of digital banking service development projects;
- Conduct vulnerability testing and comprehensive risk analysis to develop training materials and instructions content for internal teams prior to the official launch of new products or programs;
- Supervise the production of documents and instructional videos on the use of digital products and services for customers and internal staff, ensuring that all materials are accurate, user-friendly, and practical;
- Research and develop more efficient methods for organizing and storing project documentation;
- Manage departmental meetings, identify inefficiencies in workflows, propose improvements, and provide ongoing support and training to team members to ensure effective and timely tasks execution;
- Perform additional tasks/projects assigned by manager.
Skills/Experiences
- Bachelor’s degree in Computer Science or other related fields.
- At least 3 years of experience working in the digital banking sector, with a focus on ensuring the quality of products and services.
- Good knowledge and understanding of testing methodologies and tools;
- Proficiency in using quality assurance software;
- Good experience with technical skills related to the industry or product being tested;
- Good experience on data analysis and statistical techniques;
- Knowledge of quality management systems (ISO 9001, Six Sigma, etc.)
- Communication & Interpersonal awareness;
- Computer literacy; in particular, Microsoft Word, Excel and Power Point.
Senior Staff, Digital Quality Assurance Unit employer: Foreign Trade Bank of Cambodia
The Foreign Trade Bank of Cambodia is an exceptional employer that values creativity and collaboration, offering a dynamic work environment where your contributions directly impact the bank's communication strategies. With a strong focus on employee development, you will have access to ongoing training and growth opportunities, all while working in a culturally rich location that fosters innovation and teamwork. Join us to be part of a forward-thinking institution that prioritises meaningful work and professional advancement.
Contact Details:
Foreign Trade Bank of Cambodia Recruitment Team
