At a Glance
- Tasks: Manage customer orders and resolve issues via phone and email.
- Company: Join FNA Compressors, a leading air compressor manufacturer with a global presence.
- Benefits: Enjoy competitive pay, health benefits, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Be the voice of our brand and make customers excited about their purchases.
- Qualifications: High school diploma and 2 years of related experience required.
The predicted salary is between 54000 - 66000 $ per year.
FNA COMPRESSORS, part of the FNA Compressors S.p.A., is one of the country’s largest air compressor manufacturers. With its headquarters in Turin, FNA Group employs around 1,300 people in its production plants in Italy, France, China and the United States. These plants supply over 1,500,000 piston compressors and over 11,000 screw compressors annually to meet the compressed air needs of the domestic and international markets.
We are seeking a Customer Service/Order Entry Representative who will work on our Customer Service team. This Customer Service Representative will maximize customer satisfaction by resolving all issues in a timely and professional manner by phone and email.
What You'll Do
- Accurately enter and manage customer orders
- Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed
- Communicate with Account Executive regarding their customers’ accounts
- Process and track orders
- Process Customer Credit Requests
- Escalate issues as needed
What You'll Need
- High school diploma or equivalent required.
- 2 years’ experience in a related field
- Detail oriented
- Comfortability in a fast-paced environment
- Ability to work independently
Who You Are
You should be someone who will:
- Take pride in what you do.
- Be excited to represent FNA Compressors and want your customers to feel excited about their purchase.
- Own the process: Find ways to solve problems and bring clarity to complex challenges.
- Take action: Respond quickly to customers and seek excellence in everything you do.
- Build trust: Always act in a customer’s best interest and do what you say you will do.
- Win together: Be inclusive and collaborate to delight the customer and deliver success together.
What We Offer
FNA America operates in a professional and supportive environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.
Customer Service / Order Entry employer: FNA AMERICA, Inc.
FNA Compressors is an exceptional employer, offering a supportive and professional work environment in Charlotte, NC. With a strong focus on employee growth and satisfaction, we provide a competitive benefits package that includes health, dental, vision, and a robust 401(k) plan. Join our dynamic Customer Service team where your contributions will be valued, and you'll have the opportunity to make a meaningful impact while collaborating with a diverse group of professionals.
