At a Glance
- Tasks: Provide Level 1 and Level 2 IT support and troubleshoot tech issues.
- Company: Established Australian organisation with a supportive IT team.
- Benefits: Career development, hands-on experience, and exposure to modern technologies.
- Other info: Dynamic role with strong stakeholder interaction and ongoing learning opportunities.
- Why this job: Join a collaborative environment and enhance your IT skills while making an impact.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and Windows environments.
The predicted salary is between 47250 - 57750 $ per year.
An established Australian organisation is seeking a customer-focused and technically capable
Service Desk Specialist to join its IT team.
This role will be responsible for delivering Level 1 and Level 2 IT support across the business while playing a key role in supporting and maintaining the Microsoft 365 environment.
Working closely with internal stakeholders, you will provide technical assistance, troubleshoot issues, support end-user devices, and contribute to ongoing technology and cybersecurity initiatives.
This is an excellent opportunity for an IT professional who enjoys a hands‑on support role and is looking to further develop their skills across modern workplace technologies.
Key Responsibilities
- Service Desk & End User Support
- Manage and prioritise IT service desk requests and incidents.
- Act as the first point of contact for IT-related enquiries and support requests.
- Troubleshoot hardware, software, connectivity, and user access issues.
- Support desktop, laptop, mobile devices, and meeting room technologies.
- Microsoft 365 Administration & Support
• Support and maintain the Microsoft 365 environment, including
- Exchange Online
- Microsoft Teams
- One Drive
- Share Point Online
- Power BI
- Power Automate
- Assist users with Microsoft Office applications and collaboration tools.
- Support email, calendar, file-sharing, and communication systems.
- Systems & Infrastructure Support
- Administer Active Directory users, groups, and permissions.
- Support Windows desktop environments and endpoint management.
- Assist with device deployment and ongoing endpoint administration.
- Provide basic support for network and server infrastructure.
- Assist with VPN connectivity and remote access support.
About You
Skills & Experience
- Experience providing Level 1 and Level 2 IT support within a corporate environment.
• Strong knowledge of
- Windows 10 and Windows 11
- Microsoft 365 and Office applications
- Outlook and Exchange Online
- Active Directory
- VPN technologies
- Experience with DNS, DHCP, Group Policy, and user administration.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Experience with Intune and/or SCCM is highly regarded.
- Exposure to networking and server administration is advantageous.
- Knowledge of i OS and Android device support.
- Relevant IT qualification or equivalent practical experience.
- Personal Attributes
- Customer-focused with excellent communication skills.
- Strong sense of ownership and accountability.
- Proactive and solutions-oriented mindset.
- Able to prioritise competing demands in a fast‑paced environment.
- Collaborative team player with strong stakeholder engagement skills.
- What's on Offer
- Opportunity to work within a supportive and collaborative IT team.
- Exposure to a modern Microsoft technology environment.
- Career development and ongoing learning opportunities.
- Diverse and hands‑on role with strong stakeholder interaction.
- #J-18808-Ljbffr
Information Technology Service Desk in Melbourne employer: FMCG COMPANY
Join an established Australian organisation that values its employees and fosters a supportive work culture. As a Service Desk Specialist, you'll benefit from exposure to modern Microsoft technologies while enjoying career development opportunities in a collaborative IT team. This role not only offers hands-on experience but also encourages personal growth and engagement with diverse stakeholders, making it an ideal environment for IT professionals seeking meaningful and rewarding employment.
