Flybuys, Australia's popular rewards program, seeks a Senior Customer Strategy Manager to govern program strategy, member experience and journey design across the business. You will translate enterprise priorities into clear frameworks guiding cross-functional decisions and member experiences across owned, partner and coalition touchpoints.
You will lead the development of journey frameworks, experience standards and insight-driven recommendations to improve customer outcomes and drive loyalty
Senior Customer Strategy & Experience Leader in Townsville employer: Flybuys
At Flybuys, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our commitment to employee wellbeing is reflected in our unique benefits, such as flexible working arrangements, well-being days, and ongoing learning opportunities, all designed to support your personal and professional growth. Join us in shaping a rewarding workplace where your contributions are valued and celebrated, right in the heart of Australia.
