At a Glance
- Tasks: Provide friendly customer service via phone and email, assisting with orders and delivery concerns.
- Company: Join Flowers for Everyone, where your work makes a real impact on special moments.
- Benefits: Full-time role with a rotating weekend roster and supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow in a fast-paced environment.
- Why this job: Be part of a team that values customer care during life's important moments.
- Qualifications: Excellent communication skills and a friendly attitude towards customers.
The predicted salary is between 42750 - 52250 $ per year.
As part of a small team of Customer Service Representatives, you will be responsible for providing friendly and efficient customer service across both phone and email. You'll help customers with orders, product enquiries and delivery concerns – while ensuring every customer feels valued and looked after. You'll also work with the wider team of florists and delivery drivers to make sure that the customer experience is seamless - from the moment an order is placed through to delivery.
This full-time role is primarily Monday to Friday with a rotating roster of weekends required, working one weekend every 3-4 weeks. The Call Centre currently operates:
- 7am – 6pm Monday to Friday (with varying start times of 7am, 8:30am or 10am)
- 8am – 2pm Saturday & Sunday
Key responsibilities
- Respond promptly and professionally to customers via phone and email
- Assist customers in processing orders with patience and care, being aware that many flower orders are sent at times of heightened emotions
- Provide customers with real-time updates on the status of their deliveries
- Update orders across multiple systems to ensure accuracy at all times
- Resolve delivery issues efficiently, working closely with florists, logistics and delivery drivers to determine the best solution
- Ensure customer satisfaction and timely resolution of all issues
- Provide support to florists based in sites across Sydney, Brisbane and Melbourne
- Provide basic administrative support to florists and warehouse staff
- Provide backup assistance with walk-in retail customers at peak times
About you
- Excellent verbal and written communication skills
- Confident and friendly when speaking with a high volume of customers over the phone
- Ability to communicate in a professional and friendly manner via email, ensuring that all emails are actioned in a timely manner
- Calm, patient and solution-focused when handling customer concerns
- Ability to multitask in a fast-paced environment
- Interest in flowers, gifting and creating great customer experiences
- Comfortable learning new systems and technology as required
- Experience with Microsoft Office
- Experience using Shopify and GoPeople - preferred but not essential
About us
Flowers for Everyone is a team where the work you do has a genuine impact. Flowers are often ordered for some of life's most important moments — birthdays, anniversaries, celebrations, funerals — and customers rely on us to get it right. Great customer service is about more than answering a phone call or responding to an email. It's about making people feel heard, cared for and confident that they're in good hands.
Call Centre Representative in Sydney employer: Flowers For Everyone Group
Flowers For Everyone Group offers a supportive work environment where employees can thrive in customer service roles. The company values teamwork and communication, ensuring that staff feel valued and heard. With opportunities for professional growth and a rotating weekend schedule, employees can enjoy a balanced work-life dynamic.
Contact Details:
Flowers For Everyone Group Recruitment Team
