At a Glance
- Tasks: Support young people aged 12-25 with mental health needs and coordinate care pathways.
- Company: Join headspace, a leader in youth mental health services.
- Benefits: Attractive salary, tax-free benefits, flexible hours, and generous leave provisions.
- Other info: Opportunities for professional development and a supportive team environment.
- Why this job: Make a real difference in the lives of young people while developing your career.
- Qualifications: Tertiary qualifications in relevant fields and experience in mental health assessment.
The predicted salary is between 59400 - 72600 $ per year.
Join an industry-leading provider in youth mental health and make a difference to the lives of young people! headspace Castle Hill & Parramatta have an exciting role for an Intake Worker to join the team!
About the position:
- Closed-term part-time until 30 June 2027 (45.6 hours/fortnight)
- Working 1 day per week in Castle Hill and 2 days in Parramatta
- Working days between Monday and Friday
- Attractive remuneration package from + Super + Tax-Free Benefits!
About the Opportunity
The Intake Worker is a key point of contact for young people aged 12–25 who contact or are referred to headspace. The role engages young people and their families or carers, screens and assesses presenting needs and risks, determines suitability for headspace services, coordinates referrals and alternative care pathways, and provides brief assessments or interventions within the role’s scope of practice.
As a key point of contact, the Intake Worker assesses each young person’s needs, undertakes complex risk assessments within their competence and scope of practice, develops and implements appropriate risk-management actions, and promptly escalates matters requiring senior clinical oversight.
The Intake Worker works collaboratively with the multidisciplinary headspace team and external service partners to provide coordinated, youth-friendly care. The role performs its responsibilities in accordance with the headspace service model, Flourish Australia policies and procedures, relevant clinical governance requirements, and lawful and reasonable directions from the Clinical and Operations Manager or delegate.
About the Benefits
- Attractive salary, commensurate with qualifications and experience
- Tax-Free Salary Packaging available up to $15,900 + additional $2,650 for entertainment benefits such as meals and holiday accommodation
- Generous leave provisions including 17.5% leave loading and 2 additional days of personal leave + extra day paid leave over Christmas/New Year + 10 weeks paid primary carer parental leave
- Family-friendly and flexible working conditions
- Opportunities for career progression, professional development and training such as Mental Health First Aid, ACT, CBT courses and ASIST
- Employee Assistance Program for confidential wellbeing support
- Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
- Workplace Community Groups such as our Rainbow Network for LGBTQIA+ staff members & allies and YarnUp for Aboriginal and Torres Strait Islander staff members
- Exclusive personal Fleet pricing discounts with our preferred automotive supplier
- Employee discounts at 400+ popular retailers (Woolworths, Coles, AMPOL, Amazon, Booking.com & more!)
About Flourish Australia & headspace
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.
More information about headspace can be found at: www.headspace.org.au
Selection Criteria
- Tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or other allied health discipline recognized by the tertiary mental health services sector.
- Current or provisional registration, membership or eligibility with the professional body relevant to the applicant’s discipline, where applicable, such as AHPRA, AASW, Occupational Therapy Australia or PACFA.
- Demonstrated skills and experience in mental health assessment and triage, including care coordination, brief mental health assessment, risk assessment, crisis intervention or safety planning, and brief interventions with young people.
- Foundational knowledge of recovery focused and family inclusive practice, as well as understanding the needs of young people from diverse backgrounds.
- Demonstrated understanding of mental health challenges, their impact on young people, families and communities, and the principles of early intervention, recovery-oriented practice and youth-friendly service delivery.
- Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.
More information and the full position description are available within the application.
Intake Worker in Parramatta employer: Flourish Australia
Flourish Australia is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on professional development, the First Nations Support and Access Officer role offers unique opportunities for mentorship and skill enhancement, particularly for those passionate about working with First Nations communities. Located in Liverpool, the company provides flexible working conditions, generous leave provisions, and access to culturally specific wellbeing support, making it an ideal place for individuals seeking meaningful and rewarding employment in the mental health sector.
