At a Glance
- Tasks: Lead a passionate team in booking unforgettable cruise adventures and exceeding sales targets.
- Company: Join Cruiseabout, part of Flight Centre Travel Group, a certified Great Place To Work®.
- Benefits: Enjoy exclusive cruise discounts, tailored training, and access to health and wellness perks.
- Other info: Be part of a diverse crew with opportunities for growth and global experiences.
- Why this job: Turn your love for travel into a rewarding career while making dreams come true.
- Qualifications: Experience in customer service and sales, with a passion for the travel industry.
The predicted salary is between 62100 - 75900 $ per year.
Absolutely love setting sail on the seas? Have a knack for making travel dreams come true, especially when it comes to cruise adventures? Looking for your next leadership opportunity? Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our XXX Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!
Key Responsibilities
- Quoting, booking and invoicing cruise bookings and packages
- Ensure that KPIs are met, meeting and exceeding monthly sales targets
- Support and handle walk-in, email & telephone enquiries efficiently and accurately
- Maximise sales opportunities by upselling & cross-selling
- Monitor and action all relevant mailboxes daily
- Maintain accurate and comprehensive product information in order to deliver and generate sales
Who are you?
- Proven experience working in a customer service environment and working towards sales targets
- Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
- GDS experience
- Exceptional focus on details, adept problem-solving skills, and thrive under pressure
- Ambitious, highly motivated, and proficient in organizing tasks efficiently
What you'll Enjoy:
- Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
- Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide
- Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work®
- Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
- Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
- Mental Health: Support and Employee Assistance Program for staff and family
- Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism
Please advise your leader before applying. Applications close:
Team Leader – Camberwell, VIC employer: Flight Centre Travel Group
At Flight Centre Travel Group, we pride ourselves on being an inclusive employer that fosters a unique team culture, recognised as a Great Place To Work®. Our commitment to employee development is evident through tailored learning pathways and access to extensive resources like LinkedIn Learning. With exclusive staff discounts, travel perks, and a strong focus on mental health and corporate social responsibility, we offer a rewarding environment for Commercial Analysts looking to grow their careers in the dynamic travel industry.
Contact Details:
Flight Centre Travel Group Recruitment Team
