Cruiseabout Travel Consultant – Doncaster in Melbourne

Turn Your Love of Cruising into a Dream Career!

Absolutely love cruising in all its forms: ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Doncaster store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

This isn’t just a job, it's a crew you’ll be proud to sail with. You’ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work®, you’ll feel right at home from day one.

What You’ll Be Doing

• As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.
• Quote, book, and invoice cruise bookings and packages with accuracy and flair.
• Achieve monthly sales targets and KPIs.
• Deliver outstanding service across walk-in, email, and phone enquiries.
• Maximise every opportunity through upselling and cross-selling.
• Maintain strong product knowledge to confidently recommend the perfect cruise.

Qualifications and Experience

• You’re passionate, driven, and love working toward results, especially when travel is involved.
• Proven customer service experience with exposure to sales targets.
• Previous travel or cruise experience (preferred but not essential).
• GDS experience (preferred but not essential).
• The ability to thrive in a fast‑paced environment.
• Motivation, organisation, and a love of exceeding expectations.

Opportunities

• Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures.
• See the World Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe.
• Endless Career Opportunities - Grow your career across our global network—we proudly promote from within.
• Sustainability at the Helm - We’re committed to protecting the oceans and the future of cruising through responsible and sustainable practices.
• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave.
• We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds.