Ignite Community Management Coordinator - Broadbeach, QLD
Job no: 532881
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Marketing and Communication, Sales and Customer Service
We are seeking a dynamic and empathetic Ignite Community Management Coordinator to foster and maintain a vibrant online community across our social media platforms. You will be the voice and ear of our brand—actively engaging with followers, encouraging meaningful conversations, monitoring feedback, and ensuring a positive and inclusive environment. You'll also track engagement metrics to guide community strategy and continuously improve user experience. If you're passionate about digital communication, have a knack for social interaction, and thrive in a fast-paced online space, we'd love to meet you.
A day in the life:
Monitor & Respond to Social Media Interactions
- Monitor and respond to social media interactions across all brand channels. Engage with the community through comments, direct messages, mentions, and public online reviews, ensuring all communication aligns with each brand's tone of voice.
- Professionally manage enquiries, compliments, and complaints, delivering a consistent customer experience while escalating complex or sensitive matters to the appropriate internal teams when required.
Manage Online Reviews & Customer Feedback
- Monitor reviews on platforms like Google, Trustpilot, and Product Review Respond to customer feedback with professionalism and within a 24-hour timeframe, whilst identifying potential risks and flagging them to key stakeholders
- Empower and assist customers with a positive, solution-focused approach, taking ownership of customer communication and advocate for their needs
Enhance Engagement & Brand Presence
- Initiate and encourage meaningful conversations to build trust and loyalty, identify trends, FAQs, and engagement opportunities and provide feedback and insights to the Content Lead on sentiment and trends.
Who you are:
- Strong written communication skills – Responds professionally and empathetically to customer inquiries
- Basic understanding of social media platforms – Familiar with Facebook, Instagram.
- Attention to detail & problem-solving skills – Ability to assess customer sentiment and elevate issues appropriately
- Experience using customer engagement tools (preferred) – Experience with Sprinklr/Hootsuite or similar software/tools is a plus
- Independent and collaborative – Works well autonomously and as part of cross-functional teams (marketing, customer relations, social media)
What you'll enjoy:
- Ongoing skills development
- Catapult your career across a network of brands and businesses in an evolving industry
- Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
- Access to industry leading health and well - being programs and financial advisors
- Set up shop in a swanky beachfront office in Broadbeach
- Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
- Take volunteer leave as part of giving back to the local community
Ignite Community Management Coordinator - Broadbeach, QLD in Gold Coast employer: Flight Centre Travel Group
At Flight Centre Travel Group, we pride ourselves on being an inclusive employer that fosters a unique team culture, recognised as a Great Place To Work®. Our commitment to employee development is evident through tailored learning pathways and access to extensive resources like LinkedIn Learning. With exclusive staff discounts, travel perks, and a strong focus on mental health and corporate social responsibility, we offer a rewarding environment for Commercial Analysts looking to grow their careers in the dynamic travel industry.
Contact Details:
Flight Centre Travel Group Recruitment Team
