Senior Product Manager – South Bank, QLD in Brisbane

At Flight Centre Travel Group (FCTG), our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel! If you're passionate about building products that deliver meaningful customer value and drive real business outcomes, this is an exciting opportunity to make a significant impact.

As the Product Manager (Land & Partner Products), you will contribute to the strategy, roadmap, and lifecycle of our land distribution portfolio, including hotels, transfers, car hire, and rail products, as well as key partner offerings. Acting as the single accountable product lead, you will determine what products are connected, how they are packaged and priced, and the capabilities available to our travel consultants.

Work closely with engineering, design, marketing, operations, and support teams to shape product vision, define priorities, and deliver innovative, data-informed solutions that align customer needs with strategic business objectives. This is a unique opportunity to influence product direction, drive growth, and create measurable value for both customers and the business.

Day to day:

• Define and execute the product distribution strategy, including the assessment, selection and optimisation of supplier, aggregator and portal partnerships.
• Own and maintain API and agent-access standards to ensure seamless product availability across internal systems, applications and channels.
• Partner with Engineering and Data teams to determine the most effective balance of human, agent-led and automated processes.
• Lead the evaluation and performance of AI agents and automation solutions across the product portfolio lifecycle.
• Develop build, buy and invest recommendations for platforms and technologies that support strategic business objectives.
• Establish and maintain business rules, including supply mapping, pricing and markup mechanisms, to improve transparency and scalability.
• Gather, analyse and prioritise customer, stakeholder and business requirements to drive product decisions and outcomes.
• Define and communicate a clear product vision and roadmap aligned to customer needs and organisational priorities.
• Collaborate with engineering, design and delivery teams to successfully plan, develop and launch new product capabilities.
• Oversee product releases and delivery milestones, ensuring initiatives are executed effectively and on schedule.
• Monitor product performance, customer insights and key metrics to identify opportunities for continuous improvement.
• Conduct market research, competitive analysis and customer discovery activities to inform strategic planning and innovation.
• Lead, coach and develop business analysts and analytics professionals, fostering a high-performing and customer-focused team.

You'll be perfect for the role if you have:

• 3+ years' experience working as a Product Manager or in a related product-focused role.
• 3+ years' experience in leadership.
• Experience working in Agile environments and applying Agile methodologies.
• Demonstrated product distribution or connectivity experience (API-based integration, aggregators, channel connectivity).
• Demonstrated experience working with AI agents and agentic ways of working.
• Vendor and partner management experience.
• Experience in product lifecycle management.
• Strong understanding of customer experience and user-centred design principles.
• Experience collaborating with UX Designers to deliver customer experiences.
• A bachelor's degree in a related field or demonstrated equivalent experience.

What you will enjoy:

• Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry.
• Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability.
• Development: Individualised, ongoing Learning & Development via communities of practice.
• Innovation Days: Opportunities to create, collaborate, and bring innovative concepts to life!
• Access to 'LinkedIn Learning': Ongoing skills development with over 24,500 courses.
• Women in PM&E group: A program to foster gender diversity and empower women in technology careers.
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ leading retailers.
• Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe.
• Corporate Health Discounts: Access exclusive discounts on health insurance plans.
• Mental Health: Support and Employee Assistance Program for staff and family.
• Social: Regular awards nights, social team-building and industry events.
• Giving Back: Corporate Social Responsibility program supporting nominated charities.
• Sustainability: Commitment to environmental protection and reconciliation through our Reconciliation Action Plan.