Project and Change Manager – South Bank, QLD
Join Flight Centre Travel Group as a Project & Change Manager and help drive transformation across our global brands. In this dual‐focused role you'll lead high‐impact projects from concept to completion while championing change that resonates with people, processes and culture. You'll be the bridge between strategic vision and practical execution, ensuring that transformation is delivered and embraced across the organisation.
Working within our Global Marketing Operations and Digital teams, you'll combine structured project delivery with empathetic change leadership to unlock sustainable business outcomes. Success in this role requires a unique blend of program coordination, strategic thinking, exceptional communication, and the ability to build trust, navigate complexity and stay commercially sharp in a fast‐paced, multi‐brand environment.
Our Ideal Candidate
- 7+ years in project, change or transformation management, preferably in global B2B settings
- Skilled at handling multiple projects across various stakeholders, time zones and workstreams
- Familiar with change management frameworks (ADKAR, Prosci, Kotter) applied across business units
- Familiar with project management methodologies and delivery styles
- Experience in marketing, digital, sales enablement or customer‐Facing transformation within B2B
- Proficient in project planning tools such as Smartsheet, Asana, Jira or Monday.com and change enablement resources
- Excellent communication skills for engaging stakeholders at all levels
- Adaptable to ambiguity, prioritising with limited information and adjusting pace in fast‐paced environments
- Experience in travel, technology or professional services sectors
Education
- Bachelor's in Business, Project Management or related field
- MBA or post‐graduate certificates in relevant areas
- Project management certification (PMP, PRINCE2, PMI‐ACP)
- Change management certification or training (Prosci, Kotter, ADKAR)
Your Day to DayProject Delivery & Execution
- Lead complete planning and delivery of strategic projects
- Manage project plans, budgets and risks
- Coordinate globally for clear accountability
- Identify risks and implement mitigations
- Prioritise to achieve timely, budgeted outcomes
Change Management & Stakeholder Engagement
- Plan change management: stakeholder analysis and readiness checks
- Develop change plans with communication, training and engagement activities
- Serve as communication bridge for clear messaging
- Build readiness and trust among stakeholders
- Ensure lasting change post‐delivery
Communication & Governance
- Facilitate steering meetings and updates for global stakeholders
- Ensure accurate documentation and reporting
- Create clear project materials such as timelines and presentations
Cross‐Functional Collaboration
- Work with marketing, sales, finance and product leaders on initiatives
- Align with global strategy while supporting regional needs
- Foster relationships for integrated execution
What You'll Enjoy
- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia/New Zealand Pty Ltd
- People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander people and people from racial, ethnic, or ethno‐religious minority groups and people with disability
- Development: Individualised Learning & Development pathway options
- Exclusive Staff Discounts: Access through our employee‐only portal for 350 + Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more
- Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within
- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner BUPA, access to internal gym
- Mental Health: Support and Employee Assistance Programme for staff and family
- Social: Regular awards nights, social team‐building and industry events, with the opportunity to attend global conferences (Bangkok in 2026!)
- Giving Back: Corporate Social Responsibility programme supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: The protection of our environment is essential to the future of tourism – as a leading travel group we have made efforts to affect positive change to the environment
FCTG's Talent Acquisition Team kindly requests no unsolicited resumes or approaches from recruitment agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Referrals increase your chances of interviewing at Flight Centre Travel Group by 2x.
Project and Change Manager - South Bank, QLD in Brisbane employer: Flight Centre Travel Group
At Flight Centre Travel Group, we pride ourselves on being an inclusive employer that fosters a unique team culture, recognised as a Great Place To Work®. Our commitment to employee development is evident through tailored learning pathways and access to extensive resources like LinkedIn Learning. With exclusive staff discounts, travel perks, and a strong focus on mental health and corporate social responsibility, we offer a rewarding environment for Commercial Analysts looking to grow their careers in the dynamic travel industry.
Contact Details:
Flight Centre Travel Group Recruitment Team
