Flicket, a fast-growing event ticketing platform, is seeking a Client Success Manager to champion clients' success. You will support clients from day one of onboarding through event execution, helping them maximise the capabilities of Flicket across world-class events in the USA, UK, New Zealand and Australia.
Key responsibilities
Onboard and empower new customers by leading them through a smooth onboarding process, training and upskilling them on every Flicket feature
Provide ongoing account management as a proactive partner for event organisers, scheduling regular check-ins and providing support and best practices
Drive customer success and retention by serving as a trusted advisor obsessed with client success, keeping customers engaged and happy
Ensure seamless event execution from planning to showtime, leveraging live events knowledge to help clients deliver smooth, unforgettable experiences using Flicket
Identify opportunities to introduce clients to new features or services and work with them to expand their use of Flicket
Track and report on key metrics like customer retention, platform utilisation rates, and NPS scores, using data to strategise improvements
About you
Strong background in live events such as event operations, ticketing, or venue management
Experience managing B2B client relationships and driving customer engagement
Top-notch communication skills with the ability to build rapport with event coordinators and executives
Ability to identify client needs and pitch solutions in a consultative manner
Data-driven and results-oriented, with understanding of retention rates, adoption metrics, and NPS
Adaptable and able to thrive in a fast-paced, dynamic startup environment
Passion for live events and technology
About us
Flicket is a fast-growing event ticketing platform powering world-class events across the USA, UK, New Zealand and Australia – from sold-out music festivals to iconic sporting matches. We are a rapidly expanding tech company redefining the ticketing game with an ambitious, cutting-edge approach.
Work on live events that tens of thousands of people enjoy and see your impact in real time on event day
Join a rapidly expanding tech company that is redefining the ticketing game
Surround yourself with a driven, supportive team in a high-performance culture
Growth opportunities as the company scales across the USA, New Zealand and Australia
Autonomy to innovate and responsibility to drive outcomes
Sound like the ride you’ve been waiting for?
If you’re ready to help event organisers succeed and want to work in the thrilling world of live events, we want to hear from you. Join Flicket and let’s create unforgettable experiences together – one event at a time!
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Client Success Manager in Sydney employer: Flicket
Percepta is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on career progression and the flexibility of one day working from home, employees enjoy a supportive culture that values empathy and professionalism while engaging with renowned fashion brands. Join us to be part of a team that not only champions customer success but also fosters a rewarding and meaningful career path.
