At a Glance
- Tasks: Handle calls, convert enquiries into bookings, and deliver exceptional customer service.
- Company: Join Flick Anticimex, a trusted leader in pest control for over 100 years.
- Benefits: Competitive pay, incentives, employee discounts, and career progression opportunities.
- Other info: Enjoy a supportive culture with structured training and onsite parking.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Strong communication skills and a sales-driven mindset; call centre experience preferred.
The predicted salary is between 49500 - 60500 $ per year.
Flick Anticimex is a global leader in pest control and hygiene services, trusted by homes and businesses across Australia for over 100 years. With 40+ branches across the Pacific, we deliver smart, safe, and sustainable solutions that protect people and property. Join a team driven by quality, innovation, and a strong sense of purpose.
The Opportunity
We're expanding our Toowoomba team and hiring Customer Care Agents to help us keep pace with high demand. In this fast‐paced, high‐volume environment, you'll handle inbound and outbound calls, deliver exceptional service, and convert enquiries into bookings and long‐term customers.
What You'll Do
- Convert inbound and outbound enquiries into bookings and long‐term customers
- Deliver expert advice and friendly service that builds trust and drives results
- Hit and exceed daily sales targets with confidence and consistency
- Log activities accurately in our CRM and track performance
- Support admin tasks while keeping your focus on conversion
- Collaborate with your team to maintain a positive, high‐energy culture
- Represent Flick with professionalism, integrity, and care
What You Bring
- Excellent oral and written communication
- Sales‐driven mindset with strong persuasion and rapport‐building skills
- Tech‐savvy and quick learner; comfortable with CRM systems
- Good computer skills and proficient in Microsoft Excel and Outlook
- Reliable attendance, strong work ethic, and thrive in a fast‐paced, high‐volume call centre
- Prior call centre or sales experience preferred (not essential)
Why Join Flick
- Competitive pay + incentives
- Structured training and ongoing development
- Employee discounts on Flick products and services
- Inclusive, supportive culture with real career progression
- Onsite parking and public holiday entitlements
- Be part of a trusted brand with a century of service excellence
Equal Opportunity: Flick Anticimex is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace.
Customer Care Agent in Toowoomba employer: Flick Anticimex
Flick Anticimex is an exceptional employer, offering a competitive salary package and a supportive team culture in the beautiful Northern Rivers region. With a strong commitment to employee development, you will have access to ongoing training and career progression opportunities, all while working in a collaborative environment that values customer relationships and service excellence.
