At a Glance
- Tasks: Engage with customers, convert inquiries into sales, and retain existing clients.
- Company: Join Flick Anticimex, a trusted pest control leader in Australia for over 100 years.
- Benefits: Enjoy competitive salary, commission opportunities, and comprehensive training.
- Other info: Be part of a supportive team with genuine career growth opportunities.
- Why this job: Make an impact by helping customers while achieving your sales targets.
- Qualifications: Sales experience and strong communication skills are a must.
The predicted salary is between 56700 - 69300 $ per year.
At Flick Anticimex, we’ve been protecting Australian homes and businesses for over 100 years. We’re one of Australia’s leading pest control and hygiene companies, with a strong national presence and a reputation built on great service, trusted solutions and long-term customer relationships. As our business continues to grow, we’re looking for confident, commercially minded people to join our Sydney Contact Centre team in Homebush West and help us convert opportunities, retain customers and deliver a great customer experience.
This isn’t your typical customer service role. We’re looking for Sales & Retention Consultants who are confident on the phone, comfortable working towards targets and know how to turn a conversation into a positive commercial outcome. You’ll speak with new and existing Flick customers, understand what they need, recommend the right solution and confidently ask for the sale. You’ll also work with customers who may be considering leaving Flick, taking the time to understand their concerns, overcome objections and find solutions that keep their business with us. If you enjoy talking to people, love achieving targets and get satisfaction from closing a sale or saving a customer, this could be a great fit.
What You’ll Be Doing:
- Handling inbound and outbound customer calls
- Identifying customer needs and recommending the right Flick services
- Converting enquiries into sales and confirmed bookings
- Providing accurate quotations and confidently closing opportunities
- Speaking with existing customers to support retention and reduce cancellations
- Understanding customer concerns and using effective objection handling
- Identifying opportunities to upsell or cross-sell appropriate services
- Building rapport and creating positive customer experiences
- Following up leads and opportunities
- Maintaining accurate customer records and account notes
- Working towards individual and team sales, retention and customer experience KPIs
- Working closely with internal teams to ensure a smooth customer experience
What We’re Looking For:
- Previous experience in sales, retention or a target-driven contact centre
- Confidence speaking with customers over the phone
- Strong sales instincts and the ability to recognise opportunities
- Experience handling objections and difficult customer conversations
- A natural ability to build rapport and understand customer needs
- Motivation to achieve KPIs and performance targets
- Resilience and confidence when dealing with rejection
- Strong communication and listening skills
- Good computer skills and attention to detail
- A positive, proactive attitude and willingness to learn
Experience within contact centres, telesales, retention, insurance, telecommunications, utilities, finance or other KPI-driven sales environments would be highly regarded.
Why Join Flick?
- Full-time permanent opportunity
- Monday to Friday roster
- Office-based role in Homebush West
- Competitive salary package
- Commission opportunities
- Comprehensive onboarding and product training
- Ongoing sales coaching and support from experienced leaders
- Genuine opportunities to grow your career within a national business
- Supportive and collaborative team environment
- Employee rewards and recognition
- Employee discounts on Flick services
Join a trusted Australian business with over 100 years of history.
What Success Looks Like:
Success in this role is about more than simply answering calls. You’ll be someone who can listen to what a customer needs, build trust quickly and confidently guide the conversation towards an outcome. You’ll be comfortable asking for the sale, overcoming objections and finding solutions that encourage customers to stay with Flick. You’ll be motivated by results, enjoy seeing your numbers improve and take pride in delivering a great customer experience at the same time.
Role Details:
- Full-time permanent position
- Homebush West, Sydney
- Monday to Friday
- Office-based
- Contact Centre Focused specifically on Sales & Retention
- Commission opportunities available
Flick Anticimex is an equal opportunity employer committed to creating an inclusive workplace for all.
Contact Centre Sales & Retention Consultant in Sydney employer: Flick Anticimex
Flick Anticimex is an exceptional employer, offering a competitive salary package and a supportive team culture in the beautiful Northern Rivers region. With a strong commitment to employee development, you will have access to ongoing training and career progression opportunities, all while working in a collaborative environment that values customer relationships and service excellence.
