At a Glance
- Tasks: Manage customer accounts and build strong relationships while ensuring exceptional service.
- Company: Join Flick Anticimex, a leader in pest control with over 100 years of experience.
- Benefits: Enjoy a competitive salary, bonuses, and ongoing training opportunities.
- Other info: Be part of a supportive culture with career progression opportunities.
- Why this job: Make a real impact by supporting customers and growing partnerships in a dynamic team.
- Qualifications: Experience in account management or customer service with strong communication skills.
The predicted salary is between 75000 - 75000 $ per year.
Alstonville-based | Supporting customers across Ballina, Byron Bay, Lismore & the Northern Rivers
$75,000 Base Salary + Super + Bonus Opportunities
Career Development and Training Opportunities
About Us
Flick Anticimex is a national leader in pest control and hygiene services, protecting Australian homes and businesses for over 100 years. Our Northern Rivers team is committed to delivering outstanding customer service and building long-term partnerships with clients across the region.
Your Opportunity
We're looking for a proactive and customer-focused Desktop Account Manager to join our Northern Rivers team based in our Alstonville office. This role is focused on building strong customer relationships, supporting existing accounts, and identifying opportunities to grow and strengthen our client partnerships. You'll work closely with customers, technicians, and branch leadership to ensure exceptional service outcomes and a seamless customer experience. This is an excellent opportunity for someone who enjoys account management, customer service, and relationship building within a supportive and growing business.
What You'll Be Doing
- Manage and maintain an existing portfolio of commercial customers
- Build strong, long-term relationships through regular customer contact
- Identify opportunities to grow existing accounts and expand service offerings
- Prepare quotations, proposals, and service recommendations
- Respond to customer enquiries and resolve issues professionally and efficiently
- Liaise with operational teams to ensure customers receive exceptional service
- Maintain accurate customer records and account activity within CRM systems
- Monitor customer satisfaction and retention outcomes
- Contribute to the continued growth and success of the Northern Rivers branch
What You'll Bring
- Previous experience in account management, customer service, administration, client services, or a similar customer-focused role
- Excellent communication and relationship-building skills
- Strong organisational and time-management abilities
- A proactive and solutions-focused approach
- Confidence using Microsoft Office and CRM systems
- Ability to manage multiple priorities in a fast-paced environment
- Professional presentation and customer-focused attitude
- Current unrestricted Australian driver's licence
What We Offer
- Competitive salary package with bonus opportunities
- Ongoing training, coaching, and professional development
- Career progression opportunities within a national organisation
- Supportive and collaborative team culture
- Employee wellbeing, rewards, and recognition programs
- Equal opportunity employer
Desktop Account Manager in Alstonville employer: Flick Anticimex
Flick Anticimex is an exceptional employer, offering a competitive salary package and a supportive team culture in the beautiful Northern Rivers region. With a strong commitment to employee development, you will have access to ongoing training and career progression opportunities, all while working in a collaborative environment that values customer relationships and service excellence.
