Hire Controller / Customer Service Officer in Caboolture

Flexihire is seeking a Hire Controller / Customer Service Officer to join our growing team in Caboolture, QLD. This is a full-time position that sits at the heart of our business operations, bridging the gap between our customers and our hiring services. You will play a vital role in ensuring our clients receive exceptional service whilst managing the administration of hire requests and customer interactions. This position offers the opportunity to develop your skills in a dynamic environment where you'll have a direct impact on customer satisfaction and business growth.

What you'll be doing:

• Processing and managing hire requests from clients, ensuring accuracy and timely completion
• Providing exceptional customer service to clients through phone, email and face-to-face interactions
• Maintaining detailed records and documentation related to hire transactions and customer communications
• Coordinating with internal teams to facilitate smooth hire operations and resolve customer queries
• Responding to customer enquiries and complaints in a professional and timely manner
• Managing administrative tasks including scheduling, invoicing support and data entry
• Updating and maintaining customer databases and CRM systems
• Supporting the sales team with client information and administrative support as required
• Contributing to the improvement of processes and procedures to enhance customer experience

What we're looking for:

• Proven experience in customer service or client administration roles
• Strong organisational and time management skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications
• Ability to work independently and as part of a collaborative team
• Problem-solving mindset with a customer-focused approach
• Attention to detail and accuracy in administrative tasks
• Professional demeanour and positive attitude
• Preferred: Experience in the hire industry

What we offer:

At Flexihire, we value our team members and are committed to providing a supportive working environment. We offer competitive remuneration, opportunities for professional development and the chance to grow your career within an expanding organisation. We foster a workplace culture that values collaboration, innovation and employee safety. We believe in recognising and rewarding the contributions of our staff and creating an inclusive workplace where everyone can succeed.

About us:

Flexihire is a leading provider of hire and staffing solutions, dedicated to connecting clients with quality workforce services. We pride ourselves on delivering reliable, professional and customer-focused solutions that meet the diverse needs of our clients. Our mission is to provide seamless hiring experiences and build lasting partnerships with our customers. With a commitment to excellence, we continue to grow and expand our offerings in the dynamic staffing and hire industry.

If you are a detail-oriented, customer-focused professional with strong customer service skills, we would love to hear from you.

Inclusive Employment Statement:

Flexihire is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and other under-represented groups to apply.