Fitzroy IT supports small businesses and not-for-profits across Melbourne with their technology. We're good at it, and we're growing.
We're looking for an L2/L3 engineer who wants to be the person clients see. You'll spend much of your week on site with our MSP clients, fixing problems in person and getting to know their staff. You'll also keep tickets, time and documentation up to date as you go.
What you'll do
Be the regular, visible face of Fitzroy IT at scheduled client site days, plus ad hoc visits
Install, configure and troubleshoot workstations, printers, network gear and software
Onboard and offboard users and devices across our managed security stack
Support client networks on site and remotely
Respond to phishing reports, compromised accounts and endpoint alerts
Log every request in Jira, keep your queue moving, and record your time daily
Respond to and action alerts for your clients
Escalate with clear notes when something needs a senior engineer, and guide L1 staff when needed
What you'll bring
At least 2 years in an MSP or similar multi-client support role
At least 5 years of industry experience
Microsoft 365, Entra ID and Intune, plus Google Workspace
Windows, macOS, Windows Server and Active Directory
Networking fundamentals: DNS, DHCP, TCP/IP, VPN, VLANs, WiFi, switches and firewalls (Experience with Fortinet, Sophos or Ubiquiti )
Experience with an RMM and a ticketing platform
Experience Web & Emails hosting & Setup
Clear, friendly communication with non-technical people
A current driver's licence and your own vehicle
Security awareness & familiarity with the Essential Eight or other security frameworks.
Veeam, VMware or Hyper-V
SIP and IP telephony
PowerShell or other scripting
Experience with AWS, Azure or GCP
Microsoft or Fortinet certifications
Experience supporting not-for-profits
You don't need to tick every box. We want strong fundamentals and a willingness to pick up the rest with us.
The kind of person you are:
Passionate about technology trends and the industry in general
A lateral thinker who thrives when troubleshooting
Positive attitude and detail-driven
Commercially minded
Reliable
Work proud
Used to working to a deadline with multiple tasks on the go at once
The opportunity
Fitzroy IT supports small businesses and not-for-profits across Melbourne with their technology. We're good at it, and we're growing.
We're looking for an L2/L3 engineer who wants to be the person clients see. You'll spend much of your week on site with our MSP clients, fixing problems in person and getting to know their staff. You'll also keep tickets, time and documentation up to date as you go.
What you'll do
- Be the regular, visible face of Fitzroy IT at scheduled client site days, plus ad hoc visits
- Install, configure and troubleshoot workstations, printers, network gear and software
- Onboard and offboard users and devices across our managed security stack
- Support client networks on site and remotely
- Respond to phishing reports, compromised accounts and endpoint alerts
- Log every request in Jira, keep your queue moving, and record your time daily
- Respond to and action alerts for your clients
- Escalate with clear notes when something needs a senior engineer, and guide L1 staff when needed
What you'll bring
- At least 2 years in an MSP or similar multi-client support role
- At least 5 years of industry experience
- Microsoft 365, Entra ID and Intune, plus Google Workspace
- Windows, macOS, Windows Server and Active Directory
- Networking fundamentals: DNS, DHCP, TCP/IP, VPN, VLANs, WiFi, switches and firewalls (Experience with Fortinet, Sophos or Ubiquiti )
- Experience with an RMM and a ticketing platform
- Experience Web & Emails hosting & Setup
- Clear, friendly communication with non-technical people
- A current driver's licence and your own vehicle
- Security awareness & familiarity with the Essential Eight or other security frameworks.
Bonus points
- Veeam, VMware or Hyper-V
- SIP and IP telephony
- Email security: SPF, DKIM, DMARC
- PowerShell or other scripting
- Experience with AWS, Azure or GCP
- Microsoft or Fortinet certifications
- Experience supporting not-for-profits
You don't need to tick every box. We want strong fundamentals and a willingness to pick up the rest with us.
The kind of person you are:
- Passionate about technology trends and the industry in general
- A lateral thinker who thrives when troubleshooting
- Enthusiastic
- Positive attitude and detail-driven
- Commercially minded
- Reliable
- Work proud
- Used to working to a deadline with multiple tasks on the go at once
What we offer
- $80,000 to $90,000 + super
- Phone allowance
- Training and certification budget
- Variety beyond day-to-day support. We're an AWS Advanced Tier Partner and Datadog partner, with cloud, development and observability work happening alongside the MSP practice.
- A small, senior team where your work is noticed, and a clear path into senior support, infrastructure or cloud projects
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IT Support Engineer (L2) in Melbourne employer: Fitzroy IT
Fitzroy IT is an exceptional employer for those looking to make a meaningful impact in the technology sector, particularly within small businesses and not-for-profits across Melbourne. With a strong focus on employee growth, we offer competitive salaries, training budgets, and a collaborative work culture where your contributions are valued and recognised. Join our small, senior team and enjoy the opportunity to work on diverse projects while building lasting relationships with clients in a supportive environment.
