You'll be the calm, capable first point of contact and the organisational backbone for our team. Fitzroy Funerals QLD is a locally owned funeral home with a friendly, close-knit team dedicated to guiding families through some of life's hardest moments with care, clarity and professionalism.
Key responsibilities
- Welcome families and answer calls with warmth and professionalism
- Support funeral directors and admin officers across a variety of tasks
- Enter data and maintain accurate records and case files
- Lodge death registrations in line with Queensland legislation (Queensland Registry of Births, Deaths and Marriages)
- Manage inboxes and draft professional correspondence
- Liaise with families and external partners (church staff, celebrants, doctors, nurses, QPS, QAS, hospital teams, solicitors and others)
- Create Order of Service booklets and Memorial Books
- Compile photo tributes and presentations
- Coordinate social media posts in line with brand tone and family wishes
About you
- Reliability, initiative and a genuinely caring nature
- Excellent presentation and clear, compassionate communication
- Strong grammar, spelling and attention to detail
- Confidence with Microsoft Office (Word, Excel, PowerPoint/Publisher, Outlook)
- Discretion and a strong understanding of confidentiality
- A collaborative mindset plus the ability to work independently
- Composure in a fast-paced, sometimes high-pressure environment
- Experience designing and producing printed stationery (e.g., programs, keepsakes) - nice to have but not essential
- Prior experience in a funeral, healthcare, hospitality, or front-of-house admin role - nice to have but not essential
- Current open QLD driver licence (automatic) - nice to have but not essential
About us
- Fitzroy Funerals QLD is a locally owned funeral home with a friendly, close-knit team. We're dedicated to guiding families through some of life's hardest moments with care, clarity and professionalism.
- On-the-job training provided by an approachable and kind team
- A respectful, supportive workplace where your contribution truly matters
- Clear processes and thoughtful guidance from experienced professionals
- Varied work that blends customer service, compliance, creativity and logistics
- Opportunity to develop specialist skills within a trusted local business
