Fitness and Lifestyle Group is seeking a Service Desk Team Lead to manage a mixed onshore and offshore team across multiple time zones. You will drive Jira Service Management operations, triage incidents, and coordinate resolutions with stakeholders.
You’ll shape improvements using ITIL 4 practices and AI-assisted automation, while owning CMDBs, knowledge base, and shift-left initiatives to enhance service delivery and security compliance.
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Global Service Desk Lead — ITIL, Jira & Multi-Region Support in Brisbane employer: Fitness First
At Fitness First, we pride ourselves on being an exceptional employer that empowers our Personal Training Managers to lead dynamic teams in North Sydney. With a strong focus on professional growth, a vibrant work culture, and competitive benefits including a complimentary Platinum membership, we ensure our employees thrive while making a meaningful impact on members' lives. Join us to be part of a supportive community that celebrates diversity and champions personal development in the fitness industry.
