At a Glance
- Tasks: Lead the Front of House team, ensuring exceptional member experiences and smooth operations.
- Company: Join Fitness Cartel, one of Australia's fastest-growing health and wellness brands.
- Benefits: Enjoy a free gym membership, paid birthday leave, and discounts on products and services.
- Other info: Opportunities for career progression and ongoing training in a dynamic, supportive culture.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Previous leadership experience in customer service or fitness, with a passion for helping others.
- Front of House (FOH) Team Leader - Holmview
- Fitness Cartel Health Clubs - Holmview QLD
Love Fitness? Love Leading People? Ready to Join the Cartel?
- Why You'll Love Working With Us
- FREE Diamond Gym Membership
• Paid birthday leave - celebrate your day on us!
- Discounts across Fitness Cartel supplements, apparel, cafés and MERSE Wellness Spa
- Genuine career progression through our Future Leaders Program
- Ongoing leadership development and training opportunities
- Work in premium facilities with one of Australia's fastest-growing health and wellness brands
The Role
As our
Front of House Team Leader , you'll be the face of Fitness Cartel, leading by example to create exceptional experiences for every member who walks through our doors.
You'll support and mentor the Reception Team, help oversee the day-to-day front-of-house operations, and create a welcoming, energetic environment where members feel valued from the moment they arrive.
Key Responsibilities
- Lead by example, delivering exceptional customer service and creating memorable member experiences.
- Support, coach and motivate the Reception Team while assisting with onboarding and day-to-day guidance.
- Welcome members, answer enquiries, process memberships, bookings and retail purchases using our club systems.
- Assist with café operations, retail sales and confidently recommend our supplement and nutrition range to members.
- Ensure the reception, café and retail areas are clean, well-stocked and presented to Fitness Cartel standards.
- Support the Customer Service Manager with the smooth day-to-day running of the club while maintaining company policies and procedures.
About You
- Previous leadership or supervisory experience in customer service, retail, hospitality or the fitness industry.
- Passionate about delivering exceptional customer experiences and building genuine relationships with members.
- Confident in retail sales, with supplement and nutritional knowledge highly regarded.
- A positive, proactive and organised leader who enjoys motivating and developing others.
- Strong computer skills, attention to detail and the ability to learn new systems quickly.
- Current First Aid & CPR Certificate (or willingness to obtain), Australian working rights and flexibility to work a rotating gym roster.
- About Fitness Cartel
Fitness Cartel Health Clubs is one of Australia's fastest-growing health and wellness brands, with plans to expand to
Our premium clubs offer much more than a traditional gym experience, featuring
24/7 access, Reformer Pilates, Cycle Studios, cafés, crèche, saunas and world-class training facilities .
At Fitness Cartel, we're passionate about changing lives through health and fitness while living our values of
Family, Community and Ambition . If you're looking to build a rewarding career where you can make a real impact, we'd love to hear from you.
#J-18808-Ljbffr
Front of House Team Leader in Brisbane employer: Fitness Cartel Health Clubs
Fitness Cartel Health Clubs is an exceptional employer, offering a dynamic work environment in Strathpine, QLD, where you can play a pivotal role in shaping the future of a brand-new club. With a strong focus on employee growth, you'll have the opportunity to develop your leadership skills while enjoying high-commission potential and a supportive culture that values teamwork and innovation. Join us to be part of an expanding network of over 60 clubs, where your contributions directly impact our success and community engagement.
Contact Details:
Fitness Cartel Health Clubs Recruitment Team
