Love Fitness? Love People? Ready to Lead Service Excellence? Join the Cartel as our next Customer Service Manager
If fitness is your passion, customer experience is your superpower, and leading a team to deliver exceptional service fires you up, this is your next big move.
Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people-focused Customer Service Manager to lead the charge. This is your chance to own the member experience, lead a high-energy reception team, and create electric interactions that keep members coming back.
What's in It for You?
- Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.
- Perks & Benefits:
- Free gym membership across all Fitness Cartel clubs.
- Paid day off for your birthday – celebrate in style.
- Exclusive discounts on supplements, apparel, café, and MERSE Wellness Spa.
- World-Class Facilities: State-of-the-art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
- Thriving Culture: Be part of one of Australia's fastest-growing fitness brands.
What You'll Do
As Customer Service Manager, you'll be the powerhouse behind member experience. You'll:
- Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
- Manage overdue accounts, cancellations, and enquiries while driving company targets.
- Own rostering and scheduling to ensure peak service at all times.
- Handle calls, resolve queries, process memberships, sales, and bookings with ease.
- Keep the reception, café, and retail areas spotless, stocked, and welcoming.
Who You Are
- A proven customer service leader who connects with people instantly.
- Knowledge of supplements or the health and fitness industry is highly regarded.
- Someone who thrives in KPI-driven environments and loves hitting goals.
- A natural problem-solver who shows initiative, reliability, and passion for health & fitness.
- Professional, proactive, and hungry to grow into bigger opportunities.
- Tech-savvy, First Aid/CPR ready (or willing to attain), flexible with shifts, and fully work-rights compliant.
If you're ready to take control of your career, lead from the front, and be part of something huge, Fitness Cartel is your next home.
This isn't just a job – it's a career pathway to Club Management and beyond.
Customer Service Manager - Tingalpa in Brisbane employer: Fitness Cartel Careers
At Fitness Cartel, we pride ourselves on being more than just a gym; we're a community-driven movement dedicated to inspiring individuals to achieve their fitness goals. As the Club General Manager for our new Strathpine location, you'll enjoy a unique opportunity to shape the club's culture and performance from the ground up, backed by a supportive leadership team and a strong focus on career growth. With competitive earnings potential, exclusive perks, and a vibrant work environment, Fitness Cartel is an exceptional employer for those passionate about fitness and community engagement.
