At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and support business growth.
- Company: Fisher & Paykel Healthcare, a leader in innovative healthcare solutions.
- Benefits: Competitive salary, career development opportunities, and a positive team culture.
- Other info: Join a supportive environment focused on continuous improvement and teamwork.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
At Fisher & Paykel Healthcare, we fully understand the life-changing impact that can result from delivering inspired and world-leading healthcare solutions.
After all, we changed the way the world delivers respiratory humidification to critically ill patients in hospital.
Today, through an unrivalled commitment to innovation; to doing the right thing; and doing what is best for the patient, we continue to inspire world-leading healthcare solutions.
The Opportunity
We are seeking a Customer Care Supervisor based in our head office in Melbourne.
This is an exciting opportunity for a customer-focused and proactive team member to lead our Customer Care function while supporting the continued growth and success of our business.
Reporting to the Customer Service Manager, you will be responsible for fostering a positive team culture, developing team capability, and ensuring the delivery of exceptional customer service across all customer care activities.
As Customer Care Supervisor, you will oversee the end-to-end customer care process, including customer enquiries, product complaints, claims, returns, credits and reporting activities.
You will lead and support a team member, manage stakeholder communications, coordinate with internal departments and external partners, and ensure customer issues are resolved accurately, efficiently, and within required timeframes.
A strong focus on relationship building, continuous improvement, and maintaining the highest standards of customer service will be key to your success.
The ideal candidate will demonstrate strong leadership capability, excellent communication skills, and a commitment to our values.
- Key Requirements
- Relevant tertiary qualifications or equivalent experience.
- Previous experience in a customer care, customer service, or related role.
- Strong written, verbal, and interpersonal communication skills.
- Ability to multitask, prioritise workloads, and manage time effectively.
- High level of attention to detail and accuracy.
- In-depth knowledge of the FPH product portfolio.
- Demonstrated leadership and project management skills.
- Proven ability to show initiative and work proactively.
- Strong computer literacy, including Microsoft Office and ERP systems.
- Knowledge of SAP, quality systems, and regulatory requirements is advantageous.
If you are passionate about delivering outstanding customer experiences and are looking for an opportunity to lead and develop a high-performing team, we encourage you to apply.
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Customer Care Supervisor in Melbourne employer: Fisher & Paykel Healthcare Limited
Fisher & Paykel Healthcare Limited is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that prioritises service excellence and employee development. As a Customer Care Supervisor, you will have the opportunity to lead a high-impact support team, fostering a collaborative environment that encourages continuous improvement and professional growth. With a commitment to innovation and a focus on delivering outstanding customer experiences, Fisher & Paykel Healthcare provides a rewarding workplace where your contributions truly matter.
Contact Details:
Fisher & Paykel Healthcare Limited Recruitment Team
