At a Glance
- Tasks: Analyse business operations and enhance quality assurance processes for top global brands.
- Company: Join Firstsource, a leading BPM provider with a collaborative culture.
- Benefits: Permanent full-time role with competitive salary and growth opportunities.
- Other info: Dynamic work environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real impact by driving quality outcomes for Fortune 500 companies.
- Qualifications: Bachelor’s degree and 2 years’ experience in quality assurance or business analysis.
The predicted salary is between 62100 - 75900 $ per year.
Overview
Firstsource is a RP Sanjiv Goenka Group company, Firstsource is a leading provider of customised Business Process Management (BPM) services.
We are trusted partners to 100+ global brands, with operations across the US, UK, India, and the Philippines.
Our rightshore delivery model supports the full customer lifecycle across the Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance sectors.
Our clients include Fortune 500 and FTSE 100 companies.
Location
Melbourne, VIC
Employment Type
Permanent, Full-Time
Responsibilities
- Analyse business operations and quality assurance processes to identify performance improvement opportunities.
- Design, implement, and monitor frameworks to track client delivery metrics and customer satisfaction.
- Collaborate with stakeholders to understand business requirements and drive quality outcomes.
- Conduct trend analysis and root cause assessments; present data-driven improvement recommendations.
- Facilitate coaching and calibration sessions to maintain consistent standards across teams.
- Audit outputs and prepare quality reports with actionable insights.
- Maintain accurate documentation and quality databases.
- Promote continuous improvement through knowledge sharing and adherence to best practices.
Qualifications
- Bachelor’s degree or higher in Business, Engineering, or a related field.
- Minimum 2 years’ experience in quality assurance, business analysis, or process improvement roles.
- Proven ability to analyse data and translate insights into practical solutions.
- Strong communication and stakeholder engagement skills.
- Proficiency in reporting tools and data presentation.
- Collaborative team mindset with attention to detail.
- Experience working with quality frameworks aligned to client KPIs.
- Familiarity with customer success platforms and quality audit systems.
- Exposure to training delivery or performance coaching environments.
- Disclaimer
Disclaimer
Firstsource follows a fair, transparent, and merit-based hiring process.
We never ask for money at any stage.
Beware of fraudulent offers and always verify through our official channels or @firstsource. com email addresses.
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Quality Analyst in Melbourne employer: Firstsource
Firstsource is an exceptional employer located in Melbourne, VIC, offering a dynamic work culture that fosters collaboration and continuous improvement. Employees benefit from comprehensive training programs, opportunities for professional growth, and the chance to work with leading global brands in various sectors. With a commitment to quality and innovation, Firstsource provides a rewarding environment where your contributions directly impact client success and customer satisfaction.
