At a Glance
- Tasks: Deliver exceptional customer service and resolve issues in a fast-paced environment.
- Company: Join First Parking, a dynamic team revolutionising the parking industry.
- Benefits: Enjoy penalty rates for weekends and public holidays, plus an Employee Assistance Program.
- Other info: Flexible shifts available, including nights and weekends, with great career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive culture.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 58500 - 71500 $ per year.
Under the Clerks – Private Sector Award (MA000002)
About Us: Based in Brisbane, First Parking is revolutionising the parking industry with over 21 sites across Brisbane, Melbourne, and Sydney. Our team is unlike any other, fostering a supportive and dynamic environment where every individual feels valued. At First Parking, you'll have the chance to learn from the ground up, challenge yourself, and help us continually improve our business. We are seeking a motivated and reliable Customer Support Representative to join our high-performing team in a fast-paced, operational environment. If you're ready to provide exceptional service and make a real impact, we want you on our team.
This role offers a high level of autonomy and responsibility, suited to individuals who are confident working independently and taking ownership of their work.
Roster Options: As a casual employee, you will generally be rostered between 6:00 am and 9:00 pm. From time to time, operational requirements may require you to work outside these hours, including overnight/night shifts. Flexibility to work across a range of shifts, including weekends and public holidays, is required.
What We Offer:
- Penalty rates for weekends, public holidays and night shifts
- Employee Assistance Program (EAP)
- And much more
About the Role: As a Customer Support Representative, you will:
- Provide outstanding customer service to ensure satisfaction at every step of the customer experience
- Answer inbound customer calls, intercoms, emails and online chats with professionalism and empathy
- Process online payments and refunds accurately and efficiently
- Liaise with internal and external stakeholders to resolve issues
- Conduct daily reporting and troubleshooting within the car parks
- Monitor car park CCTV for all states to establish/investigate operational issues.
You will need to:
- Demonstrate First Parking values: customer satisfaction, teamwork & collaboration, determination, daring to be different, and trust
- Have the ability to work independently in our CBD office and during nights/weekends
- Be a passionate, dynamic, resilient and self-motivated individual who thrives in a high-performing culture
- Be comfortable/confident working in a fast-paced operational environment
- Maintain excellent verbal and written communication skills
- Have exceptional attention to detail and time management skills, especially during peak call times
- Thrive autonomously and be a part of our team
- Have proficiency in computer technology and MS Office platforms
- Be a lateral thinker and have strong problem-solving skills while liaising with customers
Key Attributes:
- Good culture fit for the team
- Ideally would have call centre experience, must have customer service experience or experience that shows they have worked in a process-driven/high-volume workplace
- Demonstrated stability in previous roles
- Previous experience in an office-based environment is preferred
- Resilient and able to multitask and work under pressure
- Able to work independently without close supervision
- Enjoys focusing on delivering strong outcomes within the role.
Customer Support Representative in Brisbane employer: First Parking
First Parking offers a dynamic and supportive work environment where employees are valued and encouraged to learn and grow. The company fosters a culture of innovation and continuous improvement, providing opportunities for professional development and autonomy in roles. With a commitment to exceptional customer service, First Parking empowers its team members to make impactful contributions.
