At a Glance
- Tasks: Lead a dynamic team to enhance service delivery using AI and automation.
- Company: First Focus, a forward-thinking tech company focused on innovation.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on accountability and autonomy.
- Why this job: Make a real impact by driving improvements and ensuring client satisfaction.
- Qualifications: Experience in service delivery and strong leadership skills required.
The predicted salary is between 49500 - 60500 $ per year.
First Focus is seeking a high-performing Service Delivery Lead to manage a national pod of 12-15 team members, predominantly Philippines-based, with responsibility for SLAs and client satisfaction.
You'll guide cross-border collaboration, drive continuous improvement using AI and automation, and partner with Dispatch, Projects, Engineering and Client Services to deliver outcomes.
This role emphasizes accountability, autonomy and practical, business-focused delivery.
Global MSP Service Delivery Lead - AI-Driven Ops & Growth in Sydney employer: First Focus
First Focus is an exceptional employer that values ownership, curiosity, and people. With a strong focus on employee growth, we offer attractive remuneration, flexible working arrangements, and 10 paid study days per year to support your professional development. Our vibrant team culture, combined with our ambitious goal of becoming the #1 Managed Service Provider globally, ensures that your contributions are recognised and impactful.
