At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and drive AI-driven improvements.
- Company: First Focus, a forward-thinking tech company with a global reach.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Join a vibrant culture focused on collaboration and continuous improvement.
- Why this job: Be at the forefront of AI innovation while managing a talented team.
- Qualifications: Experience in service delivery and strong leadership skills required.
The predicted salary is between 108000 - 132000 $ per year.
First Focus is seeking a high-performing Service Delivery Lead to manage a national pod of 12–15 professionals, largely within our Philippines-based team.
You will own the operational heartbeat of a portfolio of clients, focusing on support delivery, SLA adherence and escalation management.
You will lead multi-location and offshore teams, drive continuous improvement with AI and automation, and ensure consistent service quality with calm, commercial leadership.
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Global MSP Service Delivery Lead in Sydney employer: First Focus
First Focus is an exceptional employer that values ownership, curiosity, and people. With a strong focus on employee growth, we offer attractive remuneration, flexible working arrangements, and 10 paid study days per year to support your professional development. Our vibrant team culture, combined with our ambitious goal of becoming the #1 Managed Service Provider globally, ensures that your contributions are recognised and impactful.
