At a Glance
- Tasks: Shape and execute our customer experience program, turning feedback into actionable improvements.
- Company: First Focus, a leader in customer experience innovation in Australia.
- Benefits: Hybrid work model, coaching, training, and development opportunities.
- Other info: Opportunity to work cross-functionally and drive meaningful change.
- Why this job: Influence customer-first culture and make a real impact on customer experiences.
- Qualifications: Experience in customer experience strategy and strong leadership skills.
The predicted salary is between 81000 - 99000 $ per year.
First Focus in Australia is seeking a strategic CX leader to shape and execute our customer experience program.
You will turn feedback into improvements across delivery teams and drive a customer-first culture, reporting to the Chief Experience Officer.
This cross-functional role offers a hybrid work model, the chance to influence priorities without direct line management, and access to Uprise coaching, training, and development opportunities.
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Customer Experience Strategist in Brisbane employer: First Focus
First Focus is an exceptional employer that values ownership, curiosity, and people. With a strong focus on employee growth, we offer attractive remuneration, flexible working arrangements, and 10 paid study days per year to support your professional development. Our vibrant team culture, combined with our ambitious goal of becoming the #1 Managed Service Provider globally, ensures that your contributions are recognised and impactful.
